Henry Ford e-Home Care’s Lifeline with AutoAlert® offers an additional layer of protection by automatically placing a call for help when you’re unable to. The AutoAlert Help Button works in conjunction with a compatible Lifeline Communicator. If you fall and can’t get up or are unable to push your Help Button, AutoAlert will automatically transmit a signal to the Communicator. The Communicator will then call the Lifeline Response Center for help.
This feature could be lifesaving for subscribers who are unable to request help because of disorientation or unconsciousness.
Frequently Asked Questions about AutoAlert
Where should I wear the AutoAlert Help Button?
Your AutoAlert Help Button should be worn at all times, especially while sleeping and bathing. The AutoAlert Help Button and Communicator provide coverage inside your home and may provide coverage in the area immediately outside, such as your yard.
Can I wear my AutoAlert Help Button in the shower or bath?
Yes. The AutoAlert Help Button is waterproof and should be worn in the shower or bath. The bathroom is often a place where people fall or need help.
What if I fall but I don’t need help?
The AutoAlert Help Button detects standing up in the same way it detects falls. If you fall and stand up in less than 30 seconds, a "Help Call" will not be automatically generated. This allows you to recover from falls that are not serious enough to require help.
What if I accidentally hit my AutoAlert Help Button?
If you accidentally push your AutoAlert Help Button, a Personal Response Associate will respond to your call to make sure that everything is okay. Just tell the associate that it was pushed accidentally and that you do not need assistance. Don’t be concerned about bothering Lifeline; we just want to make sure that you are all right.
Will my AutoAlert Help Button make a call for help if I accidentally drop it?
In most situations, the AutoAlert Help Button sensors can tell that it has been dropped and it will not generate a Help Call. However, if a Help Call is sent, tell the Personal Response Associate that the Help Button was dropped and that you do not need assistance.
Can I get the AutoAlert Help Button on a wrist strap?
To properly detect a fall, the AutoAlert Help Button is only available as a pendant.