What is the Patient Engaged Research Center?
Working with patients to improve the future of healthcare
PERC stands for the Patient-Engaged Research Center, a team dedicated to improving the way Henry Ford delivers patient care and treatment of diseases. PERC is a relatively new category of research using “real life” feedback that involve patients and their families.
Why does Henry Ford have Patient/Family Advisors?
Henry Ford partners with Patient/Family Advisors to help provide better quality of care to all patients and their families. By getting feedback directly from patients we are able to discover what matters to you and apply these learnings at our hospitals and medical centers. Whether it is a new approach in disease prevention or treatment, or developing our patient promise we value our patient’s experiences. Through unique perspectives, patient/family advisors give input on issues that impact care, ensuring that the next patient or family member’s journey is easier.
What changes have Patient Advisors made so far at Henry Ford?
Since the launch of PERC, Henry Ford has implemented numerous changes with the help of Patient/Family Advisors such as:
- Patient Advisors redesigned and reformatted the Inpatient After Visit Summary to be more patient-friendly and more useful for caregivers.
- Ear Nose and Throat Clinic Advisory Council have revamped the New Patient Folder to be more useful for newly diagnosed patients. They even added a section for Words of Encouragement!
- Patient Advisor input helped HFHS determine their new customer promise of “All For You.”
- Patient Advisor input helped changes to be implemented to confusing billing statements.
- Patient Advisor input helped with the renovation of the Emergency Room at Henry Ford Wyandotte Hospital (Discussed blue prints, patient flow, and special rooms for grieving families).
AHRQ Statement of Funding:
The center is funded by a $5 million, five-year grant from the Agency for Health Care Research and Quality (AHRQ) (R24 HS022417). Henry Ford is the only Michigan health care system and one of seven sites nationally to be awarded funding for the patient-centered initiative. PERC is led by Christine Cole Johnson, Ph.D., MPH
, a nationally recognized health care scientist and epidemiologist. Dr. Johnson is also a chair of Henry Ford’s Department of Public Health Sciences.