Your Henry Ford Healthcare Plan
Congratulations on selecting a Henry Ford Health medical plan!
Whether you enrolled in the HFHS Advantage Tiered Access plan or the CDHP Comprehensive HFHS Preferred Network plan, you and your dependents have access to exceptional care across a large geographic area.
Use your plan with confidence knowing you’re supported by an expansive team of outstanding providers who can coordinate the care you need.
Contact HAP if you have specific healthcare coverage questions.
Need Help Now?
Quick links to important resources:
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Concierge Team
Your Concierge Team is here to help you get the most from your healthcare plan. They can:
- Help you find a provider
- Answer questions about your coverage
- Clarify in-network vs. out-of-network services
Hours: Monday-Friday, 7 a.m. to 5:30 p.m.
Phone: (866) 434-1369
If you call after hours, leave a message and they’ll return your call the next business day.
This service is free to all plan members.
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Newsletters and Communications
Stay informed with plan updates, tips and resources. Most newsletters are mailed to your home, but you can also access them anytime here online.
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MyCare Advice Line
Get real-time guidance for non-emergency health concerns from Henry Ford Health nurses who know your plan. They have access to your medical records, so they can provide informed advice and recommend the most appropriate next step.
- Available: 24/7/365
- Phone: (866) 434-1372
This service is free to all plan members.
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Same-Day and Urgent Care
Same-Day In-Clinic
- Established patients can see a Henry Ford Health primary care provider in person.
- Complete the Same-Day In-Clinic questionnaire online or use MyChart to reserve a time and reduce waiting.
Same-Day Video Visit on Demand
- Address many health concerns virtually.
- Schedule through MyChart.
Urgent Care / Henry Ford-GoHealth Clinics
- Henry Ford-GoHealth Urgent Care clinics are available for walk-in visits in Southeast Michigan.
- Save your spot online to minimize wait times.
- Additional Henry Ford Health urgent care locations are available if GoHealth isn’t nearby.
Coverage Details
- Care at urgent care or emergency facilities is covered whether you’re in or outside the Southeast Michigan area.
- Urgent care copays are the same in all locations.
- Emergency room copays are waived if you are admitted.
Need help? Contact the Concierge Team at (866) 434-1369.
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Emergency Care
Emergency care is always a covered benefit.
If you’re in Southeast Michigan
- Go to any Henry Ford Health Emergency Department for in-network coverage.
- Legacy Ascension Emergency Departments are also in-network.
- Visits to non–Henry Ford Health facilities within Southeast Michigan are considered out of network.
If you’re outside Southeast Michigan
- You can go to any Emergency Department, and it will be covered as in-network.
Providers and Pharmacy Services
Stay within the plan’s large network of providers, facilities, and pharmacies to reduce costs and improve continuity of care.
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Find a Provider
Your plan gives you access to providers and dozens of medical centers across southeast and south central Michigan.
The expanded Henry Ford Preferred Network includes:
- Mosaic Clinically Integrated Network
- Henry Ford Medical Group (HFMG)
- Henry Ford Allegiance Medical Group (HFAMG)
- Independent providers
- Henry Ford Physician Network (HFPN)
- Legacy Ascension facilities and joint-venture providers
Search the Preferred Network or call the Concierge Team at 866.434.1369 to confirm if your doctor is in-network.
- Mosaic Clinically Integrated Network
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Pharmacy Services
Get more value when you fill prescriptions at a Henry Ford Health Pharmacy:
- Member pricing that’s often lower than retail pharmacies
- Convenient options including home delivery and mail order
- Affordable over-the-counter medications such as ibuprofen, acetaminophen, allergy relief, antacids and more
Why Stay In-Network?
Choosing care within the HFPN network keeps your doctors connected to your health history across multiple settings. That means smoother visits, less duplication and better outcomes for you.
Key Contacts
The back of your insurance card important phone numbers:
- Concierge Team: 866.434.1369
- MyCare Advice Line: 866.434.1372
If you have specific questions about the coverage of your specific healthcare plan, additional benefits information is available on the My Total Rewards Center.