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Health issues are rarely convenient and can come up at any time. Fortunately, connecting with a doctor has never been easier, so you can get the care you need, when you need it. 

Henry Ford offers Video Visits On Demand as an easy, secure way for you to see a doctor without leaving home.

  • Now available 24 hours a day, 7 days a week
  • No appointment is necessary.
  • Connect with a board-certified Henry Ford doctor.
  • Use your smartphone, tablet or computer – any device with a camera enabled.

How do I start a Video Visit On Demand?

All Video Visits are conducted through your Henry Ford MyChart account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, smartphone, tablet or iOS device.

If you have misplaced your username and password or you do not have a MyChart account call (313) 874-7526 and we can assist you.

Step-By-Step Instructions:

  • For Smartphone or Tablet (recommended)

    All video visits are conducted securely through Henry Ford MyChart. Follow the step-by-step instructions listed below or download a quick guide for more detailed information:

    If you are using a mobile device or tablet, please note you MUST use the MyChart app. You can download it in the Apple App Store or Google Play Store.

    1. Open the MyChart app on your device and log in to your Henry Ford MyChart account
    2. Click on the “Video Visit On Demand” icon.
    3. Follow the prompts to select your current location, reason for visit, and click “Put Me In Line.”
    4. Type out your reason for visit and select your notification preference. Click “Schedule”
    5. To eCheck-in, verify your personal information including insurance, consent for treatment, current medications, allergies and current health issues, and a possible questionnaire.
    6. Choose to “Begin Visit”
    7. Then, you will be redirected to the App Store or Google Play Store for a one-time download of an App called VidyoConnect
      • How to download the VidyoConnect app
      • Within the Apple App Store or Google Play Store, search for “VidyoConnect”
      • Click "Get" or "Install" to download the app
      • Once the app has been installed, click to open it, and accept the license agreement
      • Upon the download completion of the VidyoConnect app, you will need to close out of the VidyoConnect App (DO NOT enter a Portal address)
      • Return to the Video Visit icon within the MyChart App and select BEGIN VISIT.
    8. Press Open if prompted. Agree to the terms and conditions and privacy policy. Follow prompt to allow access to your Microphone, Camera and Speakers
    9. Click “Join” and you will be put in a virtual waiting room. For optimal video viewing quality for you and doctor, please hold your mobile device horizontally (on its side).
    10. Once the doctor joins the visit, you can begin speaking with the doctor.
    11. When the visit is over end the call and close the VidyoConnect app completely by clicking the "Cancel" button or by swiping up from the bottom of the screen.

    Note: If you get disconnected during the video visit, select “Rejoin” in the VidyoConnect app to reconnect.

    Do not drive while engaging in a video visit.


    How to Download the Henry Ford MyChart app

    Download the MyChart app (recommended option) for your smartphone or tablet  from the Apple App Store or the Google Play store.

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    1. Within the Apple App Store or Google Play Store, search for “MyChart”
    2. Click "Get" or "Install" to download the app
    3. Once the app has been installed, click to open it, and accept the license agreement.
    4. You will need to select Henry Ford MyChart as your healthcare provider. If you allow MyChart to use your current location when prompted, a list of nearby options will be provided. Scroll until you see “Henry Ford MyChart” and select it. (If you choose not to allow your location to be used, you can enter “Henry Ford” or “Michigan” under “Name/State/Zip” to find “Henry Ford MyChart” and select it.)
    5. You will now be able to login to your MyChart account through the MyChart mobile app. Enter your username and password and click "Log In".
  • For Computer or Laptop

    All video visits are conducted securely through Henry Ford MyChart. Follow the step-by-step instructions listed below or download a quick guide for more detailed information:

    1. Go to your Henry Ford MyChart account.
    2. Click on “log in to MyChart” on the right navigation
    3. Under “Visits,” choose Video Visit On Demand (Primary Care Now).
    4. Follow the prompts to select your location and the reason for your visit.
    5. Choose “Computer” when asked about what device you are using for the visit. You can choose the option to “Test Hardware” to make sure the camera, microphone, and speaker work properly. (A download of a “video plug-in” may be necessary. See directions for the plug-in below.)
    6. Select “Put me in line.”
    7. Type out your reason for visit and select your notification preference. Click “Schedule”
    8. To eCheck-in, verify your personal information including insurance, current medications, allergies and current health issues.
    9. Click “begin visit”
      • You will receive a one-time prompt to allow this website to open on computer. Select “allow”.
      • Complete the download of the VidyoConnect program by selecting Download and then Run.
      • Agree to the Terms & Conditions and Privacy Policy. Be sure to allow access to your Microphone, Camera and Speakers when prompted.
    10. Click “Join”. You will be put in a virtual waiting room.
    11. At the appointment time, your doctor will join the video visit
    12. When the appointment is over end the call
Virtual Visit On Demand Video CTA Play
Video Visits On Demand for Mobile Phone/Tablet
Watch this short video to see how easy it is to use the Henry Ford MyChart app from your smartphone or tablet for a Video Visit On Demand.
Play
Video Visits On Demand for Desktop/Laptop Computer
Watch this short video to see how easy it is to use Henry Ford MyChart on your computer for a Video Visit On Demand.

What kinds of symptoms or conditions are appropriate for a video visit?

The Henry Ford Virtual Exam Kit

Enhance your virtual care experience with TytoCare.
Learn More 

A video visit is perfect for concerns such as:

  • Allergies
  • Asthma
  • Bronchitis
  • Cold/flu
  • COVID-19
  • Minor cuts and burns
  • Pink eye
  • Skin rash
  • Sinus infection
  • Stomach issues
  • Urinary tract infection
  • Vaginal discharge

What if I need a prescription?

Henry Ford Pharmacy Advantage offers free, convenient delivery. If the doctor prescribes medication for you during your video visit, you can have your prescription delivered to your home or office for free, the same day, when using a Henry Ford Pharmacy. Just tell the doctor you wish to use this service.


FAQs

For additional information about Video Visits On Demand, read our Frequently Asked Questions. If you have more questions or issues, please call 313-874-7526.

To make an appointment for a video visit with a particular provider or specialist, learn more about our Scheduled Video Visits.

Some exclusions apply:

  • Video visits are not for medical emergencies. In case of an emergency, call 911.
  • If you are driving during a video visit, your doctor will end the visit immediately for your safety.
  • Video visits are available for patients located in the state of Michigan only at this time.

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