We're here when you need us.

Health issues are rarely convenient and can come up at any time. Fortunately, connecting with a doctor has never been easier, so you can get the care you need, when you need it. 

Henry Ford offers Video Visits On Demand as an easy, secure way for you to see a doctor without leaving home.

  • Now available 24 hours a day, 7 days a week
  • No appointment is necessary.
  • Connect with a board-certified Henry Ford doctor.
  • Use your smartphone, tablet or computer – any device with a camera enabled.

How do I start a Video Visit On Demand?

All Video Visits are conducted through your Henry Ford MyChart account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, smartphone, tablet or iOS device.

If you have misplaced your username and password or you do not have a MyChart account call (313) 874-7526 and we can assist you.

Step-By-Step Instructions:

Virtual Visit On Demand Video CTA Play
Video Visits On Demand for Mobile Phone/Tablet
Watch this short video to see how easy it is to use the Henry Ford MyChart app from your smartphone or tablet for a Video Visit On Demand.
Video Visits On Demand for Desktop/Laptop Computer
Watch this short video to see how easy it is to use Henry Ford MyChart on your computer for a Video Visit On Demand.

What kinds of symptoms or conditions are appropriate for a video visit?

A video visit is perfect for concerns such as:

  • Allergies
  • Asthma
  • Bronchitis
  • Cold/flu
  • COVID-19
  • Minor cuts and burns
  • Pink eye
  • Skin rash
  • Sinus infection
  • Stomach issues
  • Urinary tract infection
  • Vaginal discharge

What if I need a prescription?

Henry Ford Pharmacy Advantage offers free, convenient delivery. If the doctor prescribes medication for you during your video visit, you can have your prescription delivered to your home or office for free, the same day, when using a Henry Ford Pharmacy. Just tell the doctor you wish to use this service.


For additional information about Video Visits On Demand, read our Frequently Asked Questions. If you have more questions or issues, please call 313-874-7526.

To make an appointment for a video visit with a particular provider or specialist, learn more about our Scheduled Video Visits.

Some exclusions apply:

  • Video visits are not for medical emergencies. In case of an emergency, call 911.
  • If you are driving during a video visit, your doctor will end the visit immediately for your safety.
  • Video visits are available for patients located in the state of Michigan only at this time.


Cookie Consent

We use cookies to improve your web experience. By using this site, you agree to our Terms of Use. Read our Internet Privacy Statement to learn what information we collect and how we use it.

Accept All Cookies