Concierge Service

Traveling to another city for medical care can be difficult.

Guest maps, traffic information and parking assistance are offered through the concierge. Upon request, a concierge can meet guests and escort them to a designated clinic or pre-surgical check-in location. Contact Concierge Services at (313) 916-4434 or email ConciergeServicesRPO@hfhs.org.

What patients and families have to say

Inpatient

• "Just to have them ask us how we (family members of patient) were doing and helping with our needs was great!"
• "Passionate interest in our family."
• "They have spoken to me often in the three weeks I've been here."
• "Great to have a place to go for non-medical questions."
• "The pad of paper and pen were the first items we really needed."
• "Thanks so much for answering my questions."
• "Everyone fast and friendly."
• "Everyone was so helpful."
• "Melissia was great."

Outpatient

• "Jan and Jesse were very good and kind."
• "Helped a lost soul."
• "Helpful, pleasant and concerned."
• "Extremely helpful and courteous, above and beyond."
• "Wayfinding in hospital. Thanks for noticing we were there!"
• "Concern for my welfare by all persons attending me."
• "Friendly/helpful/made our first visit easy."
• "Very helpful and friendly."
• "Very helpful in a stressful situation."