Patient Representative

If you have questions, suggestions, concerns or complaints about your care, or if you believe you have been mistreated, denied services or discriminated against in any way, please contact a Patient Representative at (517) 205-4740 (or ext. 4740).

You can freely voice complaints and recommend changes without being subjected to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If concerns arise outside normal business hours, please contact your nurse.

If you are not satisfied with our response, you may file a formal grievance. A Patient Representative is available to assist you with that process.

You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.

You may also report a complaint directly to the Joint Commission by calling (800) 994-6610 or mailing:

Office of Quality and Patient Safety
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

If you would like more information, please call the Patient Representative at (517) 205-4740 (or ext. 4740).

Schedule Appointment Online

If this is an emergency, call 911 or go to your nearest emergency department.

For your safety, please select a MyChart video visit on demand or call our MyCare Advice Line at 844-262-1949 before scheduling if:

  • You currently have a temperature greater than 100.4 degrees Fahrenheit
  • In the past 21 days, you have been diagnosed with COVID-19
  • In the past 14 days, you have had contact with anyone diagnosed with COVID-19
  • You are experiencing a new loss of taste and/or sense of smell
  • If you have experienced two or more of the following symptoms in the last 3 days:
    • fever
    • chills
    • drenching sweats
    • new cough
    • shortness of breath
    • body aches
    • headache
    • sore throat
    • runny nose or nasal congestion
    • nausea/vomiting/diarrhea

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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