Patient Representative

If you have questions, suggestions, concerns or complaints about your care, or if you believe you have been mistreated, denied services or discriminated against in any way, please contact a Patient Representative at (517) 205-4740 (or ext. 4740).

You can freely voice complaints and recommend changes without being subjected to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If concerns arise outside normal business hours, please contact your nurse.

If you are not satisfied with our response, you may file a formal grievance. A Patient Representative is available to assist you with that process.

You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.

You may also report a complaint directly to the Joint Commission by calling (800) 994-6610 or mailing:

Office of Quality and Patient Safety
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

If you would like more information, please call the Patient Representative at (517) 205-4740 (or ext. 4740).

Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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