If you have questions, suggestions, concerns or complaints about your care, or if you believe you have been mistreated, denied services or discriminated against in any way, please contact a Patient Representative at (517) 205-4740 (or ext. 4740).
You can freely voice complaints and recommend changes without being subjected to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If concerns arise outside normal business hours, please contact your nurse.
If you are not satisfied with our response, you may file a formal grievance. A Patient Representative is available to assist you with that process.
You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.
You may also report a complaint directly to the Joint Commission by calling (800) 994-6610 or mailing:
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
If you would like more information, please call the Patient Representative at (517) 205-4740 (or ext. 4740).