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Henry Ford Health System understands that making travel arrangements to another city for specialized health care services can be difficult for patients and their families.

Representatives from our Guest Services Program can assist with arrangements for the unique needs patients have while they are in town:

  • Answer questions related to a patient's visit, hospital admission, family lodging, travel and transportation.
  • Provide information about banking and currency exchange, and assist in performing these transactions.
  • Provide information about transportation to and from local airports (helicopter or airplane emergency transport is available, if needed).
  • For patients or families who do not speak English, Guest Services can arrange to have an interpreter available at the time of arrival or during any part of their stay.
  • Religious or cultural support is available by request for those wishing to maintain their at-home lifestyle as much as possible.

To contact Guest Services, call (877) 434-7470. Staff is available to assist you from 7:30 a.m. to 5:30 p.m., E.S.T

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email

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