With ConnectedCare: Henry Ford Health, the focus is on you.

Thank you for choosing ConnectedCare: Henry Ford Health. Our goal is to make it easy for you and your family members to see ConnectedCare providers, whether or not you currently have established relationships with us. The information below will help you choose your providers, schedule appointments or get healthcare advice, and choose the level of care you need based on how you feel today.

New Updates

  • New multi-service medical center with a same-day care in Royal Oak (opened 2021).
  • Video visits on demand through MyChart, available 24/7.
  • Virtual preventive visits with participating Level 1 primary care doctors.
  • Self-scheduled primary care appointments through MyChart.

Need help with scheduling an appointment or finding a doctor?

Step-By-Step Instructions:

  • Establish care as a new enrollee to Henry Ford Health

    If you are new to Henry Ford Health and you don’t currently have a relationship with a non-Henry Ford Health provider, call the concierge team at (844) 436-7637 to select a primary care physician and/or specialist and schedule an appointment. To find providers in Level 1, visit BCBSM Find a Doc.

  • Transition care as a new enrollee to Henry Ford Health

    If you are new to Henry Ford Health and you currently have a relationship with a non-Henry Ford Health provider(s), call the concierge team at (844) 436-7637 to discuss your existing, non-Henry Ford Health providers and to find Henry Ford Health primary care or specialty providers that match your needs. The concierge team can work with you to schedule an appointment to establish care with your new provider, as well as explain what is needed to transfer your medical records to your new Henry Ford provider, if needed. Visit our FAQ page for more information about transferring records. To find providers in Level 1, visit BCBSM Find a Doc.

  • Existing Henry Ford Health patients

    Call the concierge team at (844) 436-7637 to schedule an appointment with your existing provider or to change providers if your needs have changed.

Two convenient phone numbers for you

1) Concierge Team, available weekdays from 7:30am - 5:30pm at (844) 436-7637
  • Dedicated just to GM ConnectedCare members
  • Find a provider, schedule an appointment, ask questions about Henry Ford Health
  • Receive a call back if all team members are currently helping other members
  • Send an email after hours to request concierge team assistance the next business day
2) MyCare Advice Line, available 24/7 at (833) 262-1949
  • Free nurse advice line for adult and pediatric medical concerns
  • Staffed by Henry Ford Health registered nurses, supported by a physician on call
  • Assistance on where to go for care
  • Your calls are documented in your medical record to keep providers up-to-date
  • Assistance scheduling follow-up appointments while you're on the phone

We recommend you program both numbers into your phone so you can easily access them at any time.

Need care today?

Our convenient options get you seen right away:

  • MyChart

    Use this online tool to...

    • Schedule an appointment with your participating PCP
    • Schedule a mammogram
    • Message your doctor
    • Request prescription renewals
    • Initiate an e-visit for common and minor conditions and get an answer in one business day
    • View your chronic disease information

    Watch a quick video to find out more about MyChart

    Next steps

    Already a MyChart user?
    Log in now

    Have an activation code?
    Activate your account

    Need an account?
    Request an activation code

    Need help setting up an account?
    Our concierge team is available from 7:30 a.m. to 5:30 p.m., Monday through Friday.
    Call us at (844) 436-7637

    (Some ConnectedCare providers may not be on Henry Ford MyChart or other patient portal.)

  • MyCare Advice Line (24/7)

    Use this care for...

    • Non-emergency medical advice for no charge
    • Advice from Henry Ford registered nurses on where to go for care
    • Sick-child/sick-adult advice
    • Medication questions
    • Self-care tips
    • Assistance deciding if you should visit an emergency room

    Next steps

    Get phone advice from experienced Henry Ford Registered Nurses 

    Call us at (833) 262-1949

  • Same Day & Next Day Appointments

    Use this care for...

    • Fever
    • Bladder infection
    • Eye infection
    • Skin rash
    • Nausea/vomiting/diarrhea
    • Sprains and strains

    Next steps

    Call us for same-day and next-day primary care appointments
    Clinics are open weekdays and some Saturdays.

    Our scheduling agents are available from 7:30 a.m. to 5:30 p.m., Monday through Friday.

    Call us at (844) 436-7637

  • Same-Day Care & Urgent Care

    Use this care for...

    • Injuries or conditions that are not an emergency but need to be seen today
    • Adult and pediatric medical concerns
    • Fever
    • Nausea, vomiting, diarrhea
    • Eye infections
    • Skin rash
    • Sprains & strains
    • Cuts requiring stitches

    Next steps

    Find a Same-Day Care or Urgent Care Clinic near me

    Open seven days a week, extended hours, weekends and holidays

Need emergency care now?

Call 911 or go to the nearest emergency room now if you are experiencing chest pain, shortness of breath, numbness, weakness, loss of vision, uncontrolled bleeding, bone poking through skin, swollen tongue or severe burns. All qualified medical emergencies pay at Level 1 benefits at any emergency room, not just at Henry Ford Health emergency rooms. For reference, here is a list of Henry Ford emergency rooms.

Additional services

Henry Ford’s comprehensive care includes more than 20 full-service pharmacies, a network of durable medical equipment providers, eyecare services and more.

  • Caregiver Resources: If you’re a caregiver, the Henry Ford C.A.R.E. Program helps make caregiving easier with free support, classes, support groups and more.
  • Pharmacy Services: Management of your prescription medications is easy with access to more than 20 full-service Henry Ford pharmacies, plus the full CVS Caremark network of pharmacies.
  • Henry Ford OptimEyes Eye Care: Henry Ford OptimEyes offers complete eye care and eyewear from the experts you trust, with more than 19 locations that participate in the Davis Vision network.
  • Durable Medical Equipment: Henry Ford Health, in partnership with Hart Medical Equipment has the medical equipment and health supplies for all your healthcare and home needs.
  • Henry Ford International Travel Health Clinic: The Henry Ford International Travel Health Clinic staff will customize a travel health plan around your health status, travel location and any activities you have planned so you can remain healthy as you travel.
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