HFPN Webinars

Improving the Patient Experience: Small Changes, Big Results

On Sept. 10, the HFPN hosted an important webinar on how patient experience directly connects to quality-of-care scores and reimbursement in value-based care contracts.

Henry Ford Medical Director of Care Experience Rana Awdish, M.D., shared practical strategies to help providers make small, deliberate changes that drive meaningful improvements in patient satisfaction, adherence and outcomes.

About Dr. Awdish

Dr. Awdish is a pulmonary and ICU physician at Henry Ford. Her perspective shifted after a critical illness gave her first-hand experience as a patient. She chronicled that journey in her Los Angeles Times best-selling book In Shock: My Journey from Death to Recovery and the Redemptive Power of Hope.

“Patients use communication as a surrogate marker for competency,” Dr. Awdish said. “Though providers may not know how the patient is assessing them in real-time, there are things to look for and mark as an indication that the patient feels heard and valued. Press Ganey surveys provide useful data, which can be used by providers to glean relevant data. Using that information to understand how patients view the encounter can allow providers to make small changes that reliably produce more favorable patient experience scores.”

Webinar replay

Watch the one-hour session for insights and tools to strengthen patient communication, improve quality metrics and enhance provider fulfillment.