Patient Care Management and Assistance

• Our Medicare partners, eHealth and Medicare Concierge Services, will answer your questions and help you sign-up for the right Medicare plan for you. Medicare Concierge Services has free webinars and in-person seminars at various Henry Ford locations, as well.
• eHealth will reach out to Henry Ford patients through several letters and emails throughout the Annual Enrollment period, Oct. 15-Dec. 7. These communications will provide patients with a phone number and website where they can either talk to Medicare experts over the phone or view Medicare plans online to find a plan that works for them.
• Medicare Concierge Services has experts in Medicare kiosks located in 12 Henry Ford Medical Centers in southeastern and central Michigan. Drop by one of the kiosks for a free Medicare Benefits Check and help in enrolling in a plan that works for you and lets you keep your Henry Ford doctor.
• Whether you are already enrolled, need to enroll or are turning 65 soon, please contact one of our trusted partners: 
  • Visit eHealth or call (833) 660-1065, Call (TTY:711). Calls answered Mon – Fri from 7 a.m. – 10 p.m., Sat 10 a.m. – 7 p.m. EST
  • Visit Medicare Concierge Services or call (844) 444-5044.

Our team is a Medicaid Community Access and Navigation Partner. If you have recently lost your insurance or haven’t had insurance, we can help you apply for Medicaid benefits online, track your application, assist with submitting documents and provide you access to a device for your application. We can also help you understand your Medicaid HMO plan and the plans that Henry Ford accepts.

• If you have recently lost your insurance, we can help you apply for a Marketplace plan. These plans office a wide range of benefits, some with high deductibles or copays. Our team can help you choose and understand what those benefits may mean to your cost of care. If you already have a Marketplace plan, we help you understand your benefits and what they mean to your cost of care. We can also help you understand which of these plans Henry Ford accepts.
• Commercial or Employer Group plans may not cover all of your healthcare expenses. We can help you understand what your benefits mean to your cost of care. If you recently lost your commercial or employer plan, we may be able to connect you to resources to help pay your Cobra premiums.
• All plans can have coverage limits, high deductibles and/or high copays. We can help you understand those benefits covered and help connect you to possible resources when your care isn't covered.