Frequently Asked Questions

Emergency care for qualified medical emergencies is covered at any hospital emergency department at Level 1 benefit coverage. Once discharged from the emergency room or hospital following emergency care, all follow-up care should be received from ConnectedCare Level 1 providers.

If you need care immediately, we recommend that you first call the MyCare Advice Line at (833) 262-1949. They will triage your symptoms and provide assistance deciding where to go for care, including if you need to go to an emergency room. If you need to be seen today, but it’s not an emergency, the MyCare Advice Line nurses will direct you to our same-day care options.

Henry Ford Health has many options to reach your provider quickly, from anywhere, even if you are traveling, and be seen right away if you are in the Southeast Michigan service area:

• 1. Use Henry Ford MyChart to message your provider, begin an E-Visit, or check for upcoming appointments
• 2. Call the MyCare Advice Line at (833) 262-1949 at any time for free nurse advice
• 3. Call your primary care doctor to see if you can schedule a same-day appointment, or learn more about our 24/7 adult and pediatric same-day care options.

• 4. Call the concierge team at (844) 436-7637 to schedule an appointment with a primary care provider within the next day or a specialist within 10 business days

Henry Ford Health has over 3,000 providers in more than 40 specialties. About half of the providers are employed by Henry Ford Health and the rest are independent providers who are part of the broader Henry Ford Physician Network. Some independent providers are affiliated with multiple health systems and may not have a Henry Ford Health sign on their office. To find providers in Level 1, visit BCBSM Find a Doc.

Our medical centers provide a wide range of services to offer convenient care for you and your family, including, but not limited to, primary care, pediatrics, specialty care, obstetrics/gynecology, physical therapy, lab and imaging services, behavioral health, and pharmacy. Some of our larger medical centers also include ambulatory surgery. To understand services offered at each of our medical centers call the concierge team at (844) 436-7637.

If you are sick and need to be seen quickly, call the concierge team at 844-436-7637 to schedule an appointment. Your specific provider may not be available the same day or next day. If that is the case, the concierge team will work with you to schedule an appointment with another provider in that same clinic or at a location that meets your needs.

Henry Ford Health uses Epic for its electronic medical record. When you see your new Henry Ford Health provider, their office can help you determine if your previous provider also uses Epic. If your non-Henry Ford Health provider also uses Epic, there is nothing required from you to transfer your records. Your new Henry Ford Health provider will automatically have access to your previous records once you establish care with them. If your non-Henry Ford Health provider is not on Epic, your new Henry Ford Health provider will have you sign a record release form when you establish care with them and your new provider’s office will handle obtaining necessary records from your previous provider’s office.

• 1. Ask a question: Send a message to any provider’s office with whom you’ve established care. There is no charge to message your provider
• 2. Schedule an appointment: Schedule an appointment with any provider with whom you’ve established care
• 3. Begin an E-Visit: Answer questions based upon your symptoms and they will be assessed by your provider within 24 hours. There is a charge for E-Visits before your meet your out-of-pocket maximum
• 4. Renew a prescription: Request a medication renewal for one of your existing prescriptions

(Some ConnectedCare providers may not be on Henry Ford MyChart or other patient portal.)

All providers employed by Henry Ford Health utilize Henry Ford MyChart, but not all independent providers do. We’ll ensure that your information is still shared between your providers and shared with you in a timely manner. If you would like to check if your existing provider utilizes Henry Ford MyChart or select a provider who utilizes Henry Ford MyChart, call the concierge team at (844) 436-7637.

While www.henryford.com provides information about Providers, Locations and Services available within Henry Ford Health, www.henryford.com/GM offers information that is unique to GM employees, including concierge support and Level 1 providers via the BCBSM tool. You should begin at www.henryford.com/GM to find the best care to meet your needs.

Benefits for prescription drug services will continue to be administered by CVS/Caremark. Behavioral health services will be administered by Blue Cross Blue Shield of Michigan, in partnership with New Directions. Prescription drug and behavioral health services are not limited to the ConnectedCare: Henry Ford Health Level 1 providers and facilities. Services and supplies received at Henry Ford Health pharmacies and from Henry Ford Health behavioral health providers are covered at Level 1 benefits.