What you need to know about the coronavirus and temporary visitor restrictions at our hospitals.

CLEAR Conversations

Communicating effectively, with patients, their families and colleagues is a critical skill that fosters improved understanding and joint purpose. The communication program C.L.E.A.R. ( Connect, Listen, Empathize, Align, Respect) Conversations, was established by a group of Henry Ford physicians in 2012, with the goal of improving conversations between providers and patients.

The program has roots in the Vitaltalk format and accordingly, utilizes highly skilled improvisational actors to create an ideal environment for experiential learning.

Actors and facilitators guide the learner through progressively more complex learning opportunities. Cases are structured to keep participants on their “learning edge” and are practiced in a high-impact, yet safe-to-experiment environment.

This program was created out of an understanding that the paradigm of conversations in health care had to shift away from laying out facts and options to one of eliciting values; the only way providers can learn what is truly important to their patients. Understandably, these discussions can be challenging and require more intense self-knowledge.

Strategies for engaging in these conversations have been formalized as part of the C.L.E.A.R. Conversations curriculum. Though it is understood that there are infinite permutations of these conversations, the skills and roadmaps used to navigate them are specific and are teachable.

The program offers modular workshops of varying length from half-day to three days, depending on participant needs. Modules include:

  • Recognizing and responding to emotion
  • Forgoing life-sustaining therapy
  • Remapping goals of care
  • Conflict
  • Discussing serious news
  • Teaching in real-time (for faculty only)

The HFHS C.L.E.A.R. Conversations team members are:

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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