Affordable, Efficient Care

virtual care At Henry Ford, we are dedicated to offering all patients leading-edge medical care and meeting the challenge of making it affordable. As a System, we examine our processes to make them as efficient as possible and look for innovative ways to add value to the organization. Our aim is to offer our patients the most advanced treatment options available, and to position Henry Ford so it can manage the cost of care now and in the future.

Virtual Patient Care Expands

Virtual Care is a growing trend among patients being treated for a wide range of conditions and the list of specialties that provide the service is rapidly expanding. These “virtual visits” now are offered by 21 Henry Ford Health specialties.

“I could come home for my lunch hour and get a video visit in and it was not inconvenient, it fit very nicely into my day, ” says Timothy Schacht, a Henry Ford Cardiac Rehabilitation patient.
Virtual Care

Telemedicine offerings at Henry Ford Health are expanding and providing new benefits and convenience to patients.

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Henry Ford patients saved 71,664 miles, or 83.7 days of drive time through Virtual Care in 2017.

“This was an opportunity for me to further my health in a way that didn’t interfere with my life as much. I think really the thing that I was most happy with was the opportunity to do it, because I could not have done this if I had had to go elsewhere to have my rehab session,” says Schacht.

“Virtual visits are an option for many of my student patients that live outside of the area and cannot always make it home for a clinic visit. Appointments are scheduled within specific blocks of time through MyChart,” says Jennifer Burgess, D.O., telemedicine physician, Department of Family Medicine, Henry Ford Medical Center - Commerce Township.

Dr. Burgess and her colleague Emmanuel Dizon, M.D., telemedicine physician, Department of Internal Medicine, Henry Ford Medical Center – Fairlane, discuss Virtual Care and its benefits for both patients and providers in this video.

“These visits are ideal for a wide range of patients with logistical difficulties. Virtual Care helps people to keep appointments they might otherwise have to cancel,” says Dr. Burgess.

The following Henry Ford service areas began offering “virtual visits” in 2017: Orthopaedics, In-Vitro Fertilization (IVF), Liver Transplant, Kidney Transplant, Urology, Neurosurgery, Neurology, Nephrology, Sleep Medicine, Oncology, Neurology, Gastroenterology, Obstetrics, Tobacco Treatment, and the Henry Ford ENHANCE Employee Assistance Program.

Virtual Care by the Numbers

In 2017, Henry Ford providers:

  • Conducted 2,664 real-time video encounters.

  • Led 2,072 store-and-forward (secure messaging) encounters.

  • Saved 10,754 miles, or 16.2 days of drive time.

  • In 2017, Henry Ford patients saved 71,664 miles, or 83.7 days of drive time.

2017 Affordable Efficient Care Highlights:

  • HAP logoHealth Alliance Plan’s (HAP) Medicare Advantage HMO improved its (Centers for Medicare & Medicaid Services (CMS) Medicare Stars rating to 4.0, which will result in an estimated $29 million CMS bonus payment for 2019. These bonus payments are important because they allow HAP to provide much needed products and services to its Medicare members.

  • Henry Ford’s Strength & Sustainability Plan resulted in $610 million in efficiencies over the past four years with $179 million in value in 2017.  Henry Ford is now embarking on a new cost reduction and growth plan called System Redesign & Transformation with a goal of achieving $1 billion in savings over the next five years.  This will be done through:

    • Operating and care model redesign

    • Business operations transformation and efficiency

    • Accelerating integration

    • Targeted growth

  • Standard & Poor’s reaffirmed Henry Ford’s A rating with a Stable Outlook.

  • Henry Ford had positive financial performance over the past three years, with a total net income margin of 3.4 percent and an operating margin of 1.8 percent


Improved Financial Performance

2017 includes $59M impact of converting the investment accounting from available to sale to trading.

2017 System Annual Report

Henry Ford Health

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