System Growth

growth concept
One facet of System Growth at Henry Ford is Virtual Encounters, which brings patients and providers together for increased convenience and accessibility.

Growth isn’t just about numbers. It’s about expanding strategically, and in ways that improve people’s lives.

While much of Henry Ford’s growth is visible and exciting, just as much is quiet and even behind-the-scenes. From creating a state-of-the-art cancer center, to offering more Virtual Encounters, to building a training center for health professionals, the System is growing by adding new facilities and new or expanded services, and rising to meet the ever-evolving needs of its patients and communities. Henry Ford is poised for the future and heading toward its “True North” – to be the trusted partner in health, leading the nation in superior care and value.


System Growth Highlights

  • Henry Ford Health cared for 1.9 million people in 2017.

  • Providers saw 151,603 new patients.

  • Online appointments grew by 40 percent.

  • 88,000 visits were made to Henry Ford’s six Walk-in Clinics.

  • 27,000 visits were made to urgent care.

  • 30,000 calls were made to the MyCare Advice line, a 24-hour phone service staffed by registered nurses.

  • 417,000 MyChart users can access lab and test results and make online appointments.

  • 676,000 same-day appointments were scheduled.

Henry Ford – Detroit Pistons Partnership: A Slam Dunk

When the Detroit Pistons were looking for a partner to keep their players healthy, they found their ideal match at Henry Ford Health.

In October 2017, the Pistons and Henry Ford broke ground on the Henry Ford Detroit Pistons Performance Center, located in Midtown close to Henry Ford Hospital and Little Caesars Arena.

pistons performance center rendering

Scheduled for completion in the summer of 2019, the center is the first of its type in the NBA, connecting a full-service sports medicine facility to the facility where the team trains.

“We will have every aspect of care housed in the Performance Center,” says Physician Lead Bill Moutzouros, M.D., whose extensive team of Henry Ford providers already cares for the Pistons and opposing team players. “Medical access at the Center will be unparalleled. We’ll be able to provide specialty services and care such as cardiology, psychiatry, physical therapy, ophthalmology and concussion care, and any type of radiology testing. Anything that an injured player needs, we will have.”

The building will become the Pistons corporate headquarters and a hub for the community. Expanded fitness, health and nutrition programming through the Pistons, NBA and Henry Ford will operate here. Aspiring athletes will look forward to youth basketball clinics and Pistons Academy basketball programs. Additional partners are expected to occupy space in the center – the first is Plum Market.

A dedicated team of Henry Ford Health providers already works in concert with veteran Pistons trainer John Ishop to lead and support each player’s overall health and recovery from injury.

“Each player has at their disposal a unified group of physicians,” Dr. Moutzouros says. “The Center will maximize that relationship, assessments will be quicker and treatment will be initiated immediately, all in an effort to return the player to the lineup.”

growth mychartVirtual Care Growth

Henry Ford is adding convenience and accessibility through Virtual Encounters, now reaching 3 million per year. In 2017:

  • Virtual Encounters saved patients 83.6 days of drive time and saved providers 14.2 days of drive time.
  • Providers fulfilled 2,574 real-time video encounters and 2,072 secure messaging encounters.
  • 16 service areas launched Virtual Encounters, including orthopaedics, liver and kidney transplant, neurosurgery and neurology, and oncology, for a total of 21 specialties that offer Virtual Encounters.
  • E- visits increased 157 percent.

growth patient and physicianStatewide Referral Growth

Henry Ford Hospital and Henry Ford Medical Group have continued to realize strong growth in hospital-to-hospital patient transfers. Statewide growth transfers increased 25 percent in 2017, and transfers greater than 50 miles increased by 28 percent. In addition, external referring physicians generated 21 percent more outpatient appointments.

In 2017, the System’s referral strategy helped the Henry Ford Cancer Institute achieve:

  • 24 percent increase in new cancer cases
  • 8 percent increase in medical record numbers (MRNs)
  • 10 percent increase System wide in cancer patients originating from greater than 50 miles from a Henry Ford facility

growth chart

Patient Care Growth

Both inpatient discharges and primary care visits increased in 2017:

112,530 Inpatient Discharges
inpatient discharges
359,925 Primary Care Visits
inpatient discharges


4,266,535 Outpatient Visits
inpatient discharges
Emergency Department visits decreased – a positive trend.
inpatient discharges

The Henry Ford Transplant Institute growth included:

  • Liver transplants increased to 111 in 2017, compared to 95 in 2016.
  • Living donor kidney transplants rose to 49 in 2017, compared to 40 in 2016.
  • Lung transplants grew to 26 in 2017, compared to 18 in 2016.

Accountable Care Organizations, or ACOs, are provider networks that come together to offer coordinated, high-quality care to Medicare patients:

  • Henry Ford’s Next Gen ACO in Southeast Michigan has 25,000 enrollees.
  • The Affirmant ACO with Henry Ford Allegiance has more than 13,000 members.

New Construction

Henry Ford treats nearly 5,000 new cancer patients every year. Cancer cases are expected to increase 20 percent by 2025 and 40 percent by 2035. The Brigitte Harris Cancer Pavilion, scheduled to open in 2020, positions the System to meet increased need for cancer care locally.

growth cancer center lg


growth allegiance
In fall 2018, Henry Ford Allegiance Health will complete a new patient tower with 66 private room and 59,000 square feet of space.

In a $55 million investment, Henry Ford Allegiance Health began construction on:

  • A new three-story patient tower that will add 59,000 square feet and 66 private rooms. Completion expected fall 2018.
  • The Health Innovation and Education Center, a regional training center for health professionals, that will include simulation (SIM) rooms, a state-of-the-art control center, virtual exam rooms, classrooms, research space, and more. Spring 2018 completion expected.

Henry Ford Macomb Hospital’s $37 million construction and renovation project for Surgery, Radiology and Cardiology continued in 2017. Construction of the new Pharmacy area was completed and work on the Catheterization and Interventional Radiology areas, seven new operating rooms, and Central Sterile Processing area was under way.

In September, Community Care Services transitioned to a new, high-tech Pharmacy Advantage site in Troy that uses robotics to ensure eco-friendly shipping of prescriptions, temperature monitoring during delivery, and expedited delivery.

Additional expansions in 2017

growth macomb richmond
Henry Ford Medical Center – Richmond expanded to a brand-new building that is three times larger than its former location, and now offers more specialty services.
  • Addiction Treatment Services are now available at One Ford Place in Detroit and Henry Ford Behavioral Health in Clinton Township, for a total of six locations.
  • The Women’s Pelvic Health & Continence Center added locations at Henry Ford Wyandotte Hospital and Henry Ford Medical Center – Troy, for a total of five locations.
  • Henry Ford Medical Center – Milford officially opened in January 2017 and Henry Ford Medical Center – Waterford opened the following August.
  • Henry Ford Medical Center – Richmond relocated to a brand-new building three times larger than the former location, and now offers cardiac rehabilitation, enhanced radiology capability and more specialty services.
  • No appointment is necessary at two new walk-in clinics, which opened at Henry Ford Macomb Health Center – Richmond and at the Orthopaedics clinic located at Henry Ford Medical Center – Columbus.
  • Henry Ford Allegiance Health teamed up with the Henry Ford Cancer Institute to bring advanced cancer care to the Jackson area.
  • A Henry Ford OptimEyes SuperVision Center opened in West Bloomfield; Port Huron and Lake Orion expanded their sites.
  • The Henry Ford Pain Center opened at Henry Ford Medical Center – Pierson in Grosse Pointe.

2017 System Growth Awards

For the fourth consecutive year, Henry Ford Health was honored with the prestigious “Most Wired” Award for Health Care by Hospitals & Health Networks and the American Hospital Association. The System achieved “Advanced” distinction, a reflection of technology strategy and analytics in support of patient care across the System. See all of our 2017 awards.

Most Wired

2017 System Annual Report

Henry Ford Health

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