Quest Presentations
Henry Ford Health’s Baldrige Journey Organizational Profile & Leadership
Presented by: Nancy M. Schlichting
Chief Executive Officer
Category 2 - Strategic Planning
Presented by: Karen E. Kippen
Director, Corporate Planning & Research
Category 3 - Customer Focus
Presented by: Denise P. Beaudoin
Vice President, Customer Engagement
Category 4 - Measurement, Analysis, and Knowledge Management
Presented by: Julia Swanson
Director, Henry Ford Health Analytics
Category 5 - Workforce Focus
Presented by: Kathy Oswald
Sr. Vice President and Chief Human Resources Officer
Category 6 - Operations Focus
Presented by: William Conway, MD
Sr. Vice President & Chief Quality Officer, Henry Ford Health & CMO, Henry Ford Hospital
Community Engagement
Presented by: Kimberlydawn Wisdom, MD, MS
Sr. Vice President, Community Health & Equity & Chief Wellness Officer
Leveraging Innovation for Performance Excellence and Growth
Presented by: Robert G. Riney
President and Chief Operating Officer
How to Communicate with Employees to Drive Engagement and Learning
Presented by: Rose M. Glenn
Senior Vice President, Communications & Chief Marketing Officer
Strategic Alignment and Accountability: Henry Ford Health's Turning Points
Presented by: Susan S. Hawkins
Sr. Vice President, Performance Excellence