Quest Presentations

Henry Ford Health System’s Baldrige Journey Organizational Profile & Leadership

Presented by: Nancy M. Schlichting
Chief Executive Officer

Category 2 - Strategic Planning

Presented by: Karen E. Kippen
Director, Corporate Planning & Research

Category 3 - Customer Focus

Presented by: Denise P. Beaudoin
Vice President, Customer Engagement

Category 4 - Measurement, Analysis, and Knowledge Management

Presented by: Julia Swanson
Director, HFHS Analytics

Category 5 - Workforce Focus

Presented by: Kathy Oswald
Sr. Vice President and Chief Human Resources Officer

Category 6 - Operations Focus

Presented by: William Conway, MD
Sr. Vice President & Chief Quality Officer, HFHS & CMO, Henry Ford Hospital

Community Engagement

Presented by: Kimberlydawn Wisdom, MD, MS
Sr. Vice President, Community Health & Equity & Chief Wellness Officer

Leveraging Innovation for Performance Excellence and Growth

Presented by: Robert G. Riney
President and Chief Operating Officer

How to Communicate with Employees to Drive Engagement and Learning

Presented by: Rose M. Glenn
Senior Vice President, Communications & Chief Marketing Officer

Strategic Alignment and Accountability: Henry Ford Health System's Turning Points

Presented by: Susan S. Hawkins
Sr. Vice President, Performance Excellence