Quest Presentations

Henry Ford Health System’s Baldrige Journey Organizational Profile & Leadership

Presented by: Nancy M. Schlichting
Chief Executive Officer

Category 2 - Strategic Planning

Presented by: Karen E. Kippen
Director, Corporate Planning & Research

Category 3 - Customer Focus

Presented by: Denise P. Beaudoin
Vice President, Customer Engagement

Category 4 - Measurement, Analysis, and Knowledge Management

Presented by: Julia Swanson
Director, HFHS Analytics

Category 5 - Workforce Focus

Presented by: Kathy Oswald
Sr. Vice President and Chief Human Resources Officer

Category 6 - Operations Focus

Presented by: William Conway, MD
Sr. Vice President & Chief Quality Officer, HFHS & CMO, Henry Ford Hospital

Community Engagement

Presented by: Kimberlydawn Wisdom, MD, MS
Sr. Vice President, Community Health & Equity & Chief Wellness Officer

Leveraging Innovation for Performance Excellence and Growth

Presented by: Robert G. Riney
President and Chief Operating Officer

How to Communicate with Employees to Drive Engagement and Learning

Presented by: Rose M. Glenn
Senior Vice President, Communications & Chief Marketing Officer

Strategic Alignment and Accountability: Henry Ford Health System's Turning Points

Presented by: Susan S. Hawkins
Sr. Vice President, Performance Excellence

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Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email

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