Learn about our visitor restrictions and commitment to safety.

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Our Commitment to Safety

Healthcare designed with your safety in mind

Although the world has changed, our commitment to providing the safest care environment possible has never wavered. The recent health crisis challenged us to go even farther, imagining new, creative ways to deliver care that’s safer for everyone. From emergency visits, to surgical care, to hospitalization to outpatient appointments, your safety remains our first priority.

We have new standards in place that allow us to safely provide medical care to you and your family whenever you need it. These include:

  • Screening all patients, visitors and staff before entry to our facilities including a temperature check. Those who show possible signs of illness are referred for proper medical care.
  • Maintaining visitor restrictions at all locations.
  • Masks being worn at all times by staff, patients and visitors. Those who need a mask will receive one upon entry.
  • Staff wearing appropriate personal protective equipment when providing care and adhering to strict handwashing protocols.
  • Testing all patients for COVID-19 before any procedure or surgery.
  • Enacting social distancing measures for spaces like elevators, waiting areas, lobbies, cafeterias and more.
  • Enhancing cleaning practices with even more frequent disinfecting of common areas like waiting rooms and lobbies.
Get more details about how we’re keeping you safe.
The Henry Ford Safety Promise

We are driven to offer patients the safest and highest quality experience available. Betty Chu, M.D., Chief Quality Officer, explains how we make that kind of care possible every day, for every patient.

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit. In the past 21 days you have been diagnosed with COVID-19. In the past 14 days you have had contact with anyone diagnosed with COVID-19. Or If you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, loss of taste/smell, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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