Our Commitment to Safety

Healthcare designed with your safety in mind

Although the world has changed, our commitment to providing the safest care environment possible has never wavered. The recent health crisis challenged us to go even farther, imagining new, creative ways to deliver care that’s safer for everyone. From emergency visits, to surgical care, to hospitalization to outpatient appointments, your safety remains our first priority.

We have new standards in place that allow us to safely provide medical care to you and your family whenever you need it. These include:

  • Screening all patients, visitors and staff before entry to our facilities including a temperature check. Those who show possible signs of illness are referred for proper medical care.
  • Maintaining visitor restrictions at all locations.
  • Masks being worn at all times by staff, patients and visitors. Those who need a mask will receive one upon entry.
  • Staff wearing appropriate personal protective equipment when providing care and adhering to strict handwashing protocols.
  • Testing all patients for COVID-19 before any procedure or surgery.
  • Enacting social distancing measures for spaces like elevators, waiting areas, lobbies, cafeterias and more.
  • Enhancing cleaning practices with even more frequent disinfecting of common areas like waiting rooms and lobbies.
Get more details about how we’re keeping you safe.
The Henry Ford Safety Promise

We are driven to offer patients the safest and highest quality experience available. Betty Chu, M.D., Chief Quality Officer, explains how we make that kind of care possible every day, for every patient.

More Safe Ways to Access Care Now

When it comes to your health, we know that some things can’t wait. We also understand that you may be worried about seeking care at your doctor’s office or hospital. But the current health crisis shouldn’t prevent you from getting the medical care you need, no matter your condition or concern.

Scheduled video visits for primary and specialty care

Want to talk with your doctor about a health concern? Need a follow-up appointment with your cardiologist? Want to see a new dermatologist? Struggling with depression or addiction and need to talk with your therapist? You can do so without leaving home.

We offer video visit appointments for primary and most specialty care. During a video visit, you’ll meet with your provider at a scheduled time using your smartphone, tablet or computer through your Henry Ford MyChart account. Video visits work exactly like Skype or Facetime. It’s completely secure and easy to use and open to new or existing patients.

Call or send a MyChart message to your doctor or specialist to find out if video visits are right for you and schedule an appointment.

Same-day care options

Safe care in case of emergency

During a medical emergency — don’t wait. Call 911 or go to your nearest emergency room. With nine Henry Ford ERs, our experienced teams are ready 24/7 to diagnose and offer advanced treatment options for stroke, heart attack and other emergencies. Whether it’s an injury, sudden illness or life-threatening medical emergency, we are available to provide care in a safe and secure environment.

Free delivery of your prescriptions

Save a trip to the pharmacy and have your prescriptions delivered right to you at no additional cost from any Henry Ford Pharmacy including our Specialty and Mail Order pharmacy, Pharmacy Advantage. Ask your doctor to send your prescriptions to any of our 30 locations, or call us at (877) 575-6337 to have a prescription transferred or discuss your options.

Concerned You May Have COVID-19?

Find out your risk with this online screening.

Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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