Experimenting in the Workplace-No Right Answers-Just Do It
"Our invariable reply to it can't be done, is just do it" -Henry Ford
How It All Began-The Birth of Lean, Conversations with Taiichi Ohno, Eiji Toyoda, and other figures who shaped Toyota management.
Koichi Shimokawa and Takahiro Fujimoto, Editors
An interview with Taiichi Ohno: from the foreword by James Womack who coined the term Lean for the Toyota Production System
"At a time when all of us are struggling to implement lean production and lean management, often with complex programs on an organization-wide basis, it is helpful to learn that the creators of lean had no grand plan and no company-wide program to install it. Instead, they were an army of line-manager experimenters trying to solve pressing business problems, in particular a lack of financial resources, to grow rapidly without accumulating large inventories."
"I found Toyota's approach heartening for those of us who have discovered the hard way that big, top-down lean programs rarely achieve the desired results. And I was inspired to hear the stories of line-manager experimenters who pushed steadily ahead without a grand plan but in a consistent direction, often over intense opposition.
Surely we can all make progress using Toyota's approach if we clearly define our business problems and go to the gemba-the workplace-to experiment."