GOAL: Move from Quality as a desirable outcome to Quality as a competitive strategy.

Continual improvement connotes the ongoing nature of the strategy.

According to Deming, Quality is not a state to be achieved but rather an ongoing company-wide effort at continual improvement. This is THE PROCESS- the way everyone thinks, talks, works and acts every day. This is the definition of culture- the way we all behave.

It is your role as leaders to reinforce this cultural transformation in the workers perception of their work roles- to communicate, support, reward and model this culture of engaged workers, helping to identify and resolve defects and eliminate waste.

The success of this strategy is obvious- look at the successful manufacturers like Toyota.

Schedule Appointment Online

Please call 911 if you have an emergency or urgent medical question.

Already a Henry Ford patient?
For the best experience, existing Henry Ford patients can request and self-schedule appointments through Henry Ford MyChart.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email [email protected].

Schedule Appointment for