Cardiology floor called out for exceptional care
A recent Daisy award nomination for H5 at Henry Ford Hospital gracefully points out why the Culture of Caring is so important to our patients. This patient, admitted in June to the cardiology floor, mentioned some of the following points when describing why she nominated the entire unit for a Daisy award:
- They took special interest in her
- They were attentive, loving, kind, informative and patiently answered her questions
- She was treated like family
- She was treated as though she were valuable
- The care team behaved like angels
- She felt at peace around them
Nurse Manager Maria Paraschiv-Buican, while grateful for the kind words from the patient, is not surprised at the gratitude list as it applies to the nurses in the unit.
“This patient had a number of staff members dedicated to her, but the entire unit should be recognized for such a positive experience for this patient,” Maria says. “We always try to take a positive attitude with every patient. We recognize that our patients are scared, they are in a new environment and that they don’t know what is going on. That’s why our nurses enter the room with a positive approach and a smile on their faces.”
While a smile and positive attitude can help a patient feel more at ease, pairing it with exceptional and timely care creates a true healing environment. This expectation of care begins for nurses at orientation and continues every day on the unit. If a staff member is not practicing this to the expected level, they are coached by management or a peer, Maria said.
“Overall, our nurses do an amazing job,” she adds. “When Culture of Caring was introduced many of them said, ‘We already do this!’ It’s in their nature. I am so proud of them all; they are wonderful.”
Maria and her team continually look at ways to fix any problems through ongoing communication. This includes a third party rounding with patients to uncover and fix any issues in real time. They also give Thank You cards to the patients along with the business card of the nurse manager or ACM for follow-up questions or to express concerns about the care.
To reward nurses for continuously promoting the Culture of Caring, the unit uses a raffle ticket system where fellow nurses can write in a colleague’s name when they are “caught” doing something wonderful or actively participating in “Take 5”. A winning ticket is drawn every other month and the winner receives a gift basket of goodies. Additionally, Maria and her team members read Daisy and WOW cards in huddles to applaud the staff for their extraordinary work.
Thank you to this team for their exceptional work and fostering a Culture of Caring.