AIDET + 1
Nursing culture of caring: team brings comfort to new patient
The common thread that joins all of the aspects of the AIDET +1 model is acknowledging and reducing patient suffering. Three team members at West Bloomfield headed off the suffering of a recent patient through listening, communicating and exhibiting exceptional care skills.
The care this patient received so moved her that she felt compelled to take the time to detail why her Henry Ford West Bloomfield experience was unique and so appreciated. The patient recognized RN Ryan Beebe, Nurse Assistant Porsche Carson and Dr. Barry Lewis as the trifecta team that made her experience less stressful and as comfortable as possible.
“Ryan was the most wonderful nurse,” the patient wrote. “She was attentive and made me feel like I was talking to a friend rather than a health care professional. I also was happy with Porsche; she was my nurse assistant the night I was admitted. She was very gentle drawing my blood and was genuinely interested in making me comfortable. I lastly would like to recognize Dr. Barry Lewis. He was kind and caring, and talked to me like I was not only important, but intelligent enough to understand my condition.”
Everything positive about this patient’s experience touches the Culture of Caring AIDET +1 model, and shows the effectiveness in taking time to connect with the patient and offer the best possible holistic experience.
“If you treat people like you want yourself and your family to be treated, it usually works just fine,” Dr. Lewis said. He then added “I love working here.”
It is that empathy and commitment to distinguishing the Henry Ford Health System experience that translates directly to our patients.
“What a wonderful tribute to the Culture of Caring!” said Karen Harris, VP of Patient Care Services and West Bloomfield CNO. “Ryan, Porsche and Dr. Lewis all truly made a difference in so many ways for this patient. Gentle kindness, respectful communication, genuine interest and talking in a way the patient understood created a connection that enhanced the patient experience and healing possibilities. This patient felt they saw her as a person — not just as a patient but more like a friend. Well done!”