Nothing In Your Hands

Making the Culture of Caring their own

Rupi Mahal

The Culture of Caring AIDET +1 model is a guideline to help nurses improve the quality of care received by each patient while also reducing the patients’ suffering. Henry Ford West Bloomfield Nurse Manager Rupi Mahal has embraced the Culture of Caring to the point where she and her team are branching out to investigate additional ways to achieve the defined objectives.

Together with the Unit Governance Council, chaired by R.N. Carolyn Frank, Mahal and her team are proposing a “nothing in your hands” time for nurses and their patients.

As a group dedicated to providing perioperative services, Mahal and her team have limited time to establish a connection with the patient. Yet that two-minute period can go a long way toward reducing the patient’s emotional suffering and stress, allowing them to enter surgery with a calmer mind and even greater confidence in their care. It is the sort of suggestion that fits what Mahal strives to achieve as a nurse manager — to introduce new ideas to her team, to guide and to lead.

“I like working with patients and with my team,” Mahal said. “I like to be at patient’s bedside and experience what they are experiencing. I would like to think I focus on being a transformational manager. I like to coach and mentor instead of taking a punitive approach.”

“The Culture of Caring is reflected in Rupi’s concerns for the wellbeing of her staff and their engagement along with the safety of the patients,” says PattiAnn VanTreese, Director of Surgical Services and Anesthesia at HFWBH. “She continuously goes above and beyond when it comes to her staff, reflecting the Culture of Caring +1.”

Mahal said she firmly believes the Culture of Caring AIDET +1 model does a good job of bringing these best practices to the forefront.

“It gives you a different perspective on what you need to do; what will help,” she said. “Basically, it’s patient-centered care and respect between co-workers. It’s a collaboration between the team. And it is, certainly, a team effort!”

“Our thought is, ‘What if, in the first few minutes, you don’t take anything into the patient’s room with you?’” Mahal says. “They have nothing in their hands, no chart, no iPad; no task they have to perform. Just get to know the patient, the person, as an individual. Make eye contact. It may only take two minutes to let that patient know that they are there for them.”