Visitor Information

Notice: COVID-19 UPDATE: For the safety of our patients and team members during the coronavirus pandemic, we have temporarily suspended all visitation for adult patients age 18 and over at Kingswood Hospital. We allow one parent/guardian for minor (pediatric) patients during our normally posted visitation hours. Please contact us at (248) 398-3200 for more information.

Support for loved ones is critical for treatment and healing. At Henry Ford Kingswood Hospital, we encourage family, friends and loved ones to visit or call patients staying at our facility.

In order to ensure a successful visit, please observe our visitor guidelines. We designed these guidelines with our patients’ safety and health in mind.

Learn more about visitor information and patient privacy at Kingswood Hospital:

Visiting hours at Kingswood Hospital

We encourage parents or guardians to visit their family members. The patient and the patient’s doctor must pre-authorize any other visitors, and the social worker will arrange the visit. Because of space constraints and in the interest of safety for our patients, we allow only one visitor per patient on the unit at one time.

Visiting hours for adult patients

  • For the safety of our patients and team members during COVID-19 pandemic, we have temporarily suspended visitation for adult patients age 18 and over.

Visiting hours for children and adolescent patients

  • Tuesday and Thursday: 7:30 - 8:30 p.m.
  • Saturday and Sunday: 2 - 4 p.m.
  • Holidays: 2 - 4 p.m.

Due to COVID-19, we are limiting visitors for our pediatric patients to one parent/guardian at a time. Please note that no outside food or beverage is allowed during visitation.

Visitor guidelines

Please adhere carefully to our visitor guidelines. These guidelines are in place for the safety and health of our patients:

  • Photo identification required for all visitors over age 18 years.
  • Children under age 18 years must have a doctor’s order to visit a patient.
  • Children under age 16 years of age must not be left unattended in the lobby of Kingswood Hospital.
  • Our staff must pre-authorize any visits outside of the regular visiting hours.
  • We do not allow jackets, coats, purses, hats, or keys on the units.
  • Do not bring any glass items or mirrors, razors, alcohol, medications, matches or lighters, weapons, videos/music tapes/CDs or valuable items, including jewelry and expensive clothing items.
  • Gift items for the patient may include: books, magazines, writing materials and postage stamps, flowers in non-breakable containers, personal toiletries in non-breakable containers.
  • Leave any packages for the patient at the Front Desk. Our staff will pick up the package for the patient.

Telephoning a patient

We understand that it’s important for patients and parents or family members to stay connected during a hospital stay. That’s why patients can make and receive telephone calls throughout their stay during approved hours.

Telephone guidelines:

  • Patients may use the phone anytime between 9 a.m. and 9 p.m. except during treatment activities or mealtimes. These times may vary depending on the daily schedule.
  • Patients must approve who can receive information about them. According to patient privacy laws, we cannot provide information about a patient, or allow you to speak to a patient, unless they have authorized us to do so.
  • To reach a patient, call the front desk at (313) 398-3200 and provide the patient’s full name and unit or “MOD” number. If you are on the patient’s approved caller’s list, you will be transferred to the unit phone. A staff member will let you know if the patient is available to talk.
  • Patients may give the unit phone number to family members so they can call the unit directly. For privacy reasons, the front desk is not allowed to share this number with visitors.
  • If there’s a family emergency outside of designated phone hours, we will do our best to accommodate the call.
  • There is no limitation on a patient's right to contact clergy or an attorney.
  • There is no charge for calling the patient.

Patient privacy and release of patient information

Henry Ford Kingswood Hospital abides by the Michigan Mental Health Code and the U.S. Health Insurance Portability and Accountability Act (HIPAA) and patient privacy rules.

  • We will not release information about a patient at Kingswood Hospital without prior authorization by the patient.
  • The patient or patient’s guardian must complete our Release of Information form.
  • The patient’s guardian(s) must provide a copy of guardianship papers to Kingswood Hospital.

Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please select a MyChart Video Visit on Demand or call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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