Creating an Environment of Excellence: Q&A With Henry Ford Health System CEO Nancy Schlichting (Becker's Hospital Review)

March 26, 2012

Nancy M. Schlichting is CEO of Henry Ford Health System in Detroit, a nationally recognized $4 billion healthcare organization with 23,000 employees. Henry Ford Health includes the 1,200 member Henry Ford Medical Group, five hospitals, the 600,000-member Health Alliance Plan, 32 primary care centers and many other health-related entities located throughout southeastern Michigan. In November, Henry Ford was named a 2011 Malcolm Baldridge National Quality Award recipient, one of America's highest honors for innovation and performance excellence. Here Ms. Schlichting discusses how creating an environment of excellence with employee engagement and clinical achievements positions Henry Ford as a top-performing health system year after year. Full Story