Midtown Concierge Brings Work-Life Balance to Hospital Employees

August 06, 2014

DETROIT – For some of the busiest professionals in Detroit – the physicians, nurses and health care teams at Henry Ford Hospital – it’s now easier to schedule an oil change, make dinner plans, buy gifts, get tickets to sporting and concerts events and complete other daily errands, all while at work.

Henry Ford Hospital has partnered with Midtown Detroit, Inc. and Balance Concierge to create Midtown Concierge, a service that works with local Midtown and City of Detroit businesses to provide goods and services to the hospital campus’ 6,000 employees, often at a discounted rate.

Through Balance Concierge, Midtown Concierge offers personal assistance to hospital employees for routine tasks that often seem overwhelming when combined with a busy work and personal life.

The in-house service is free to Henry Ford Hospital employees; they only pay for the items or services requested.

“We feel very strongly that our hospital employees need a healthy work-life balance to be able to deliver the best possible care to our patients and their families,” says John Popovich Jr., M.D., President and CEO of Henry Ford Hospital.

“Midtown Concierge is truly a great partnership in that it brings a sense of relief to our employees’ busy schedules, while at the same time supporting and growing businesses in our community.”

The idea for Midtown Concierge originated with Sue Mosey, President of Midtown Detroit, Inc., as a way to allow those who work in the city to explore the new, burgeoning businesses in Midtown, many of which they won’t find in their hometowns.

“Whether you’re living in Detroit or elsewhere, this new service makes it possible to play a role in the success of Midtown businesses, especially those who have little time during the workday to frequent the restaurants, shops and businesses in Midtown,” says Mosey.

Midtown Concierge takes care of employees’ to-do lists by:

  • Arranging services: Auto repair, pet supply delivery, dry cleaning
  • Making plans: Child care, vacation and reservations
  • Coordinating dinners: Healthy meals to go and catering options
  • Researching products and information: Consumer reports, online shopping and price comparisons
  • Ordering tickets, flowers and gifts: Concert, theater and sporting event tickets; flower and gift recommendations and delivery
  • Providing savings: Restaurants, salon and venue discounts throughout Midtown Detroit
  • Planning parties: Birthdays, graduations, wedding and anniversaries.

How Midtown Concierge Works

Henry Ford Hospital employees can either visit the Midtown Concierge office located in the hospital, or call, email or submit an online request through a custom Midtown Concierge employee portal.

The Midtown Concierge team, stationed at Henry Ford Hospital, then goes to work to make appointments, order items and have the delivered, or gather information for the employee about a product or service.

Midtown Concierge is being piloted at Henry Ford Hospital, with the hope of rolling it out to other Henry Ford Health System facilities in Detroit.

To learn more about Balance Concierge, visit: http://balanceconcierge.com

Explore the shops and services in Midtown Detroit at http://midtowndetroitinc.org/

About Henry Ford Hospital

Henry Ford Hospital, the flagship facility for Henry Ford Health System, is an 877-bed tertiary care hospital, education and research complex. The hospital is staffed by the Henry Ford Medical Group, one of the nation's largest and oldest group practices with 1,200 physicians in more than 40 specialties. In 2011, the hospital opened the Innovation Institute, a project aimed at shaping the future of medicine. The hospital and campus is led by CEO John Popovich Jr., M.D. To learn more, visit HenryFordHospital.com.