Naruvi Hospital Executive Learning About Operations as One of Henry Ford’s Licensees
Neurosurgeon Paul Henry, M.Ch., has grand expectations for the new hospital he will lead in India.
“Naruvi Hospital will incorporate the globally advanced medical protocols and best practices of Henry Ford. I like to believe it will be the utopia of hospitals,” says Dr. Henry, Naruvi Hospital Executive Director.
He said in India, few regulations exist and nothing that comes close to standardized, widely followed clinical and business protocols. For patients, that means hit or miss quality and access to care. The new hospital will infuse a combination of Henry Ford Health System’s clinical best practices and advanced digital technology into southern India.
Dr. Henry traveled from India to experience first-hand how things are done at Henry Ford hospitals and ambulatory care centers so he can incorporate the key aspects in Naruvi Hospital. Once Naruvi opens in 2019, he hopes that patients in India can experience the same high quality, state of the art healthcare that Henry Ford provides to patients here in Michigan.
Empowering nurses a priority
During his April 12-20 visit, Dr. Henry interacted with leaders and staff at Henry Ford Medical Centers – Ford Road and Fairlane, Henry Ford Macomb Hospital, Henry Ford West Bloomfield Hospital, Henry Ford Hospital and Corporate Services. He also participated in LEAN process improvement training and plans to make this mandatory for the Naruvi leadership team.
“It seems as if India is waiting for a change and we are attempting to change the culture of healthcare,” Dr. Henry said. “I’ve got great clinical leaders in place. Now we are in the process of hiring the right employees.”
Dr. Henry plans to use what he is learning from Henry Ford to recruit, hire, retain and engage the most qualified and dedicated employees. There is a lot of excitement in India around the new hospital, he said, and they are getting a steady stream of qualified applicants for all types of jobs.
Dr. Henry said his biggest challenge – and what he focused much of his U.S. visit on – was how to empower nurses. In India, nurses are not given the same autonomy as they are in the United States.
“The most important person for the patient is the nurse who is looking after him or her,” he said. “When I speak of changing culture, this is the top priority. We will find good nurses, pay them well and make them true partners on the care team.”
Spreading Henry Ford Know-How
Naruvi’s story began with the vision of its Chairman, G V Sampath.
“His family developed one of the best private universities in India,” Dr. Henry explained. “It was with the same farsightedness and sense of futurism that Mr. Sampath began thinking about a medical institution that would provide the best in medical care at affordable costs while maintaining the purity and nobility of the profession. Now his vision is becoming a reality.”
In 2016, Henry Ford licensed the healthcare system’s state of the art know-how and technology for the development of Naruvi Hospital.
The 13-story Naruvi facility will have 475 inpatient beds, including 120 ICU beds. The hospital will include primary care as well as advanced specialty care in heart and vascular, orthopedics, neuroscience, women’s health, urology and gastroenterology. It will also include a laboratory, diagnostics and other outpatient services – even a helipad.
All of it will be touched by Henry Ford’s technology and best practices, and Dr. Henry couldn’t be more excited.
One of the hospitals Dr. Henry visited was Henry Ford Macomb Hospital, a 361-bed acute care hospital located in a Detroit suburb. From left: Angela Job, R.N., nursing administrator, patient care nursing; Sandy Abundis, R.N., nurse manager; Dr. Paul Henry, executive director, Naruvi Hospital, India; Amber Malhotra, managing partner and chief executive officer, Sam Circle Venture; Erica Hernandez, Henry Ford Innovations project manager; Mike Markel, R.N., vice president of operations and chief nursing officer.