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Frequently Asked Questions About Video Visits

You will no longer wonder how to get into the doctor's office when you're sick, if there's bad weather or if you can't leave work. Just connect with your camera-enabled device and there is a Henry Ford doctor waiting to help you. Feeling unsure about video visits? Here are some answers to some more frequently asked questions:

You will need a MyChart account to use these services.


What is a Video Visit?

A Video Visit is a convenient, secure way to video chat with a Henry Ford doctor using your computer, laptop, tablet or smartphone.

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Originally developed to offer busy patients a convenient way to get care, virtual care visits are an essential tool for providing care during COVID-19. Learn if this new method of healthcare is right for you.


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What if I'm sick and need care now?

Try Video Visits On Demand – a convenient service through MyChart. This service allows you to video chat with a Henry Ford doctor whenever you need care.

This service is not intended for medical emergencies. If you believe you are having an emergency, please call 911 or go to the nearest emergency room.

What's a convenient way to see my doctor for a routine or follow-up visit?

Try a Scheduled Video Visit – a convenient service through MyChart. This is a video appointment scheduled through your doctor's office for routine or follow-up care. Ask your doctor if you are a candidate for a Scheduled Video Visit.

Can I see a specialist?

Many specialists across Henry Ford Health System offer Scheduled Video Visits. These are available for both returning and new patients. To make an appointment for a Scheduled Video Visit, call your doctor’s office directly to find out if a video visit is right for you. You may also contact us directly at (800) 436-7936.

While many types of specialty appointments can be conducted by video – from prenatal check-ups to sports medicine consults and more – there are some limitations depending on your condition or needs. Please visit these service pages for more information:

Where can I learn more about Video Visits on Demand?

You can find more information on the Video Visits On Demand page.

Where can I learn more about Scheduled Video Visits?

You can find more information on the Scheduled Video Visits page.

What is MyChart?

Find answers to some of our most frequently asked questions about MyChart. If you need assistance with MyChart, please contact us at (313) 874-7526.

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