Finances and COVID-19
Financial options from Henry Ford Health System
We understand that the current situation resulting from the COVID-19 pandemic can be painful. At Henry Ford Health System, we remain dedicated to your well-being, physically, emotionally and financially. So, we have suspended many of our collection practices in an effort to keep your account in good standing.
If the COVID-19 crisis has impacted you financially, there are relief options available in Henry Ford Bill Pay. Simply access your Bill Pay account, or set up a new Henry Ford Bill Pay account. It’s easy, and it ensures we’ll be able to offer the most flexible payment options and assistance possible during this time.
If you have questions, or need help setting up your account, please call customer service at (800) 999-5829. Representatives are available Monday – Thursday: 7 a.m. to 6 p.m. and Fridays: 7 a.m. to 5 p.m. or email us at firstname.lastname@example.org.
If you have lost your insurance coverage, or are experiencing other long-term financial hardship, Henry Ford financial counselors can assist you in finding help through our Patient Financial Assistance Program.