Required Substitute Notice: Patients’ Health Information Stolen

PATIENT HOTLINE NUMBER: 800.869.5704

Aug 14, 2017

Henry Ford Health System is notifying patients whose personal health information was stolen in connection with an identity theft incident. This incident is being investigated by federal and local authorities. 

The stolen information was in paper form and limited to 596 patients who received care between 2013 and 2016. The affected patients were notified by letter. 

We first learned of the incident on May 18, 2017 through a law enforcement investigation. A person in possession of the stolen health information is expected to be arrested soon by the authorities and face criminal charges. This person has never worked at Henry Ford.

The information was in paper form and limited to some patients who received care between 2013 and 2016. The information may have included some or all of the following: patient name and/or maiden name, address, phone number, date of birth, medical record number, email address, ethnicity, religion, father’s name, mother’s maiden name, dates of doctor appointments and/or hospital admissions, and Social Security number.

We are offering the affected patients five years of free credit protection and monitoring services. These patients may also receive a new medical record number upon request.

As a result of this incident, we are taking additional security measures to better monitor user activity and flag any suspicious behavior involving patient health information. We are also re-emphasizing to our employees the importance of protecting patients’ personal health information.

To assist patients who received a notification letter, a toll-free hotline is set-up for patients to call between 9 a.m. and 9 p.m. ET Monday-Friday. The number is 800.869.5704.