Mom and Baby postnatal visits

REACHBaby

Breast Milk or Formula Sample Collection

Breastmilk and formula contain lots of nutrients and other good things for your baby, and researchers would like to measure those things and find out how they help your baby grow and develop.

Urine Sample Collection for Baby

Your baby’s urine can help us understand what your baby is exposed to in their environment. 

Stool Sample Collection for Baby

Your baby’s stool lets us measure your baby’s microbiome or healthy bacteria that they naturally have in their body.

Fingernail and Toenail Sample Collection for Baby

Your baby’s fingernails and toenails can give us information about what metals a baby might be exposed to.

Hair Sample Collection for Baby

Your baby’s hair sample lets us measure your baby’s exposure to things in the environment like metals and stress.

Nasal Swab Sample Collection for Baby

Your baby’s nasal swab lets us measure your baby’s microbiome or the healthy bacteria they naturally produce.

What is Diet ID?  

Diet ID is a platform that will allow us to get a general idea of your diet and nutrition.  

Website: https://89c0d21481.dietid.com/?auth=true 

Instructional Video: https://drive.google.com/file/d/1eei4lObxRnamXhN1sJHZVN0shyqWxpao/view 

Keep in mind: 

• You may be used to getting your survey links emailed to you, however Diet ID works a bit differently. You will be emailed your log in information and will then be able to click on the website link to log in!  
• You will complete this in the Early Pregnancy, Mid Pregnancy, Late Pregnancy and at 1month postpartum  
• You will receive an email as a reminder to complete the survey at all time points 
• As a thank you for completing you Diet ID questions, you will be entered into a raffle with a chance to win a gift card. 

A REACH team member will coordinate with you for a sample drop-off at one of the HFH clinics or schedule a home pick up.

Who do I give my samples to? 

You will be giving your samples to a REACH team member at a scheduled REACH appointment or home pick up. If you don't see any of the team members in the waiting area, please send a text or call the REACH team at (313) 874-3151.

What if I forget my samples? 

• Scenario 1: If you forget your samples and have already completed them, you may bring them back to the clinic within 24 hours of collection. 
• Scenario 2: If you forget your samples and you have not yet collected them a REACH team member will contact you to set up an appointment.

Will I still be paid if I forgot my samples? 

You will be paid for full participation. Please see the table above.

• Physical ClinCard prepaid debit card
• You may use the card everywhere Visa debit cards are accepted - in stores, online, or by phone.
• For in-store transactions, insert the physical chip card into the terminal and select "credit" or "debit".
• Debit will require a Personal Identification Number (PIN) (see "How do I retrieve/change a PIN?").
• Get cash back when making a purchase (requires "debit" transaction to be selected & PIN entered)
• Not all stores offer this option; stores may restrict how much "cash back" can be withdrawn, and amount withdrawn is subject to card's daily purchase limits.
• Get cash using an ATM (requires PIN).
• May incur a fee (see "Are there any fees when using the ClinCard prepaid debit card?").
• Get a cash disbursement at a Visa-accepting bank.
• Transfer funds from the card to the bank using a Card to Bank (C2B) Transfer.
• Transfer all available funds from the card account to a registered United States bank account; limited to available balance only (see "How do I transfer available balance from the card to my U
• United States bank account?").
• See terms and conditions for "ACH Transfer Out Authorization" details.
• NOTE: All ClinCard prepaid Visa debit cards may be linked to a mobile wallet (i.e., Apple Pay, Google Pay, Samsung Pay), and then used at all merchants that accept Visa contactless payment (see "How do I link the ClinCard to my phone or other device (mobile wallet setup)?")"

How do I activate my ClinCard? 

• All cards are automatically activated once your first payment/reimbursement is loaded.
• Payments can only be loaded by the organization that provided the card.
• Sign the back of the physical card immediately upon receipt.
• You may now begin using the card in-store, online, or to make purchases by phone; simply select the "credit" payment option.
• Merchants may automatically default transaction to "debit" if so, request that the cashier cancel and re-run as a "credit" transaction.
• Select merchants may no longer give customers, using a debit card with a chip, the option to change payment type to "credit"; in this case, it will require you to enter a valid PIN to complete transaction.
• To retrieve your PIN and use a physical card at an ATM or get cash back with the "debit" function, contact customer service (see "What customer service is available?").
• Always protect your card by keeping it in a safe place. If your card is lost or stolen, immediately contact ClinCard Cardholder Support at 1-866-952-3795.
• NOTE: Once a Virtual Card is registered to you, you will receive an access email. The email contains a link to access your Virtual Card. Your Virtual Card will be displayed in the Virtual Card Access Page online after the successful verification of your identity, and will be ready to use after the first successful load of funds to your Virtual Card.

How do I set a PIN? 

• The PIN is the access code to your account for all pinned Point of Sale (POS) purchases and ATM transactions.
• To retrieve/change your PIN, call customer service at 1-866-952-3795 and follow the prompts through the Interactive Voice Response System (IVRS).
• IVRS is a technology that allows a computer to interact with humans, using input via keypad.
• PIN retrieval/change can also be accessed through the ClinCard cardholder website and My ClinCard mobile app (standard message and data rates may apply).
• PIN retrieval/change will require you to enter your 16-digit card number and a valid Date of Birth.
• Memorize the PIN and do not share it with anyone. . 

How do I check my available balance? 

• Call ClinCard Cardholder Support at 1-866-952-3795 and follow the prompts through the IVRS.
• Log in to the ClinCard cardholder website (www.myclincard.mycardplace.com) or the My ClinCard mobile app (see "How do I login to the ClinCard cardholder website or My ClinCard mobile app?").
• Standard message and data rates may apply.
• Balance Inquiry at ATM (requires PIN).
• May incur a fee at select Out-of-Network ATMs (non-Fifth Third Bank ATMs)

Are there any fees when using my ClinCard? 

• Call ClinCard Cardholder Support at 1-866-952-3795 and follow the prompts through the IVRS.
• Log in to the ClinCard cardholder website (www.myclincard.mycardplace.com) or the My ClinCard mobile app (see "How do I login to the ClinCard cardholder website or My ClinCard mobile app?").
• Standard message and data rates may apply.
• Balance Inquiry at ATM (requires PIN).
• May incur a fee at select Out-of-Network ATMs (non-Fifth Third Bank ATMs)

What if the amount of the purchase is for more than the balance on my ClinCard? 

If the payment due is for more than the available balance on your card, be sure to inform the cashier of the designated amount you would like to use. Otherwise, if the card is authorized for an amount higher than the available balance, it will be declined.  

What should I do if my ClinCard is lost, stolen or damaged? 

If your card is lost/stolen, or you discover unauthorized charges on your card account, immediately call ClinCard Cardholder Support at 1-866-952-3795. Support will immediately close the card account to minimize losses, send you a replacement card, and assist you in opening a dispute case, if applicable.

Expired - If the card has expired, or is due to expire in the next month, please contact ClinCard Cardholder Support at 1-866-952-3795. If your current card has not yet expired, it will be automatically inactivated at the time you request a card replacement.

Cards replaced by customer service, whether through the cardholder website, mobile app (standard message and data rates may apply), or live Cardholder Support, will automatically be replaced with the same card type (physical/virtual) issued by the organization that registered your card.

Typically, it will take 7-10 business days to receive replacement of your physical card by mail. Once you receive the replacement card, you must activate it by calling Support at 1-866-952-3795 and follow the IVRS prompts.

Since virtual card replacements are issued by email, they are typically received in near real-time. Once you receive the replacement card access email, you must click on the link found in the replacement card access email and verify your identity to view the replacement card. The link does not expire, so you may access your card information at any time by clicking on the link within the access email, and by registering your card on the cardholder website or mobile app.

NOTE: If you try to perform a transaction on a card that has been suspended/closed, the transaction will fail. However, if the card replaced is linked to the same cardholder profile as the original card, your available card balance will automatically transfer to the replaced card, and the replacement card number and/or expiration date will automatically be updated against any respective linked device(s).

If the update was successful, the replacement card details (i.e., last 4-digits of the card number and expiration date) should be viewable when you open the mobile wallet. If for any reason, this update does not occur automatically, you can always delete the old card from your device(s) and add the replacement card (see "How do I link the ClinCard to my phone or other device (mobile wallet setup)?").

*A fee for replacement cards may be applicable, please see your fee schedule.