REACH Prenatal Visits - Mom

REACH Mom

Visit	Samples/Surveys	Incentives
Early Pregnancy Visit	Samples: Blood Urine Vaginal Swab Stool Survey: Baseline Survey	Diaper Bag Samples: Earn up to $50 for full participation Surveys: Earn up to $100 for full participation
Mid Pregnancy Visit	Samples: Blood Urine Toenails Dust Survey: Mid Pregnancy Survey	Adult Vanity Set (Nail clippers) Entered into a drawing for a photoshoot Samples: Earn up to $50 for full participation Survey: Earn up to $50 for full participation
Late Pregnancy Visit	Samples: Blood Toenails Urine Vaginal Swab Stool Survey: Late Pregnancy Survey	Manual Breast Pump Maternity Pads Valet Sticker REACH Baby Onsie Samples: Earn up to $50 for full participation Earn $25 for stool Survey: Earn up to $50 for full participation

Thank your participation in the REACH study. Our study is interested in learning about how the environment affects our bodies.

Feel free to call us at (313) 874-3151 if you have any questions or would like to have a staff member walk you through the process.

Hair Sample Collection for Mom

Your hair can tell us about the typical environmental exposures you have, like exposure to metals. 

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Toenail Sample Collection for Mom

Your toenails can show us a lot of information, like metal exposures or other environmental chemicals.

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Vaginal Swab Sample Collection for Mom

Your vaginal swab lets us measure your microbiome or healthy bacteria that you naturally have in your body and gives us insight on how a pregnant person’s body changes throughout their pregnancy.

 

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Stool Sample Collection for Mom

Your stool sample can tell us more about your gut microbiome and the bacteria that naturally live there.

 

 

What is Diet ID?

Diet ID is a platform that will allow us to get a general idea of your diet and nutrition. 

• Website
• Instructional Video

Keep in mind:

• You may be used to getting your survey links emailed to you, however Diet ID works a bit differently. You will be emailed your log in information and will then be able to click on the website link to log in! 
• You will complete this in the Early Pregnancy, Mid Pregnancy, Late Pregnancy and at 1month postpartum  
• You will receive an email as a reminder to complete the survey at all time points
• As a thank you for completing you Diet ID questions, you will be entered into a raffle with a chance to win a gift card.

Who do I give my samples to?

You will be giving your samples to a REACH team member at a scheduled REACH appointment. If you don't see any of the team members in the waiting area, please send a text or call the REACH team at (313) 874-3151.

What if I forget my samples?

Scenario 1: If you forget your samples and have already completed them, you may bring them back to the clinic within 24 hours of collection.
Scenario 2: If you forget your samples and you have not yet collected them a REACH team member will contact you to set up an appointment.

Will I still be paid if I forgot my samples?

You will be paid for full participation. Please see the table above.

How do I use the ClinCard?

• Physical ClinCard prepaid debit card
  • You may use the card everywhere Visa debit cards are accepted - in stores, online, or by phone.
  • For in-store transactions, insert the physical chip card into the terminal and select "credit" or "debit.
  • Debit will require a Personal Identification Number (PIN) (see "How do I retrieve/change a PIN?").
  • Get cash back when making a purchase (requires "debit" transaction to be selected & PIN entered)
  • Not all stores offer this option; stores may restrict how much "cash back" can be withdrawn, and amount withdrawn is subject to card's daily purchase limits.
  • Get cash using an ATM (requires PIN).
  • May incur a fee (see "Are there any fees when using the ClinCard prepaid debit card?").
  • Get a cash disbursement at a Visa-accepting bank.
  • Transfer funds from the card to the bank using a Card to Bank (C2B) Transfer.
  • Transfer all available funds from the card account to a registered United States bank account; limited to available balance only (see "How do I transfer available balance from the card to my United States bank account?").
  • See terms and conditions for "ACH Transfer Out Authorization" details.
  • NOTE: All ClinCard prepaid Visa debit cards may be linked to a mobile wallet (i.e., Apple Pay, Google Pay, Samsung Pay), and then used at all merchants that accept Visa contactless payment (see "How do I link the ClinCard to my phone or other device (mobile wallet setup)?")"

How do I activate my ClinCard?

• All cards are automatically activated once your first payment/reimbursement is loaded.
• Payments can only be loaded by the organization that provided the card.
• Sign the back of the physical card immediately upon receipt.
• You may now begin using the card in-store, online, or to make purchases by phone; simply select the "credit" payment option.
• Merchants may automatically default transaction to "debit" if so, request that the cashier cancel and re-run as a "credit" transaction.
• Select merchants may no longer give customers, using a debit card with a chip, the option to change payment type to "credit"; in this case, it will require you to enter a valid PIN to complete transaction.
• To retrieve your PIN and use a physical card at an ATM or get cash back with the "debit" function, contact customer service (see "What customer service is available?").
• Always protect your card by keeping it in a safe place. If your card is lost or stolen, immediately contact ClinCard Cardholder Support at 1-866-952-3795.
• NOTE: Once a Virtual Card is registered to you, you will receive an access email. The email contains a link to access your Virtual Card. Your Virtual Card will be displayed in the Virtual Card Access Page online after the successful verification of your identity, and will be ready to use after the first successful load of funds to your Virtual Card.

How do I set a PIN?

• The PIN is the access code to your account for all pinned Point of Sale (POS) purchases and ATM transactions.
• To retrieve/change your PIN, call customer service at 1-866-952-3795 and follow the prompts through the Interactive Voice Response System (IVRS).
• IVRS is a technology that allows a computer to interact with humans, using input via keypad.
• PIN retrieval/change can also be accessed through the ClinCard cardholder website and My ClinCard mobile app (standard message and data rates may apply).
• PIN retrieval/change will require you to enter your 16-digit card number and a valid Date of Birth.
• Memorize the PIN and do not share it with anyone.

How do I check my available balance?

• Call ClinCard Cardholder Support at 1-866-952-3795 and follow the prompts through the IVRS.
• Log in to the ClinCard cardholder website (www.myclincard.mycardplace.com) or the My ClinCard mobile app (see "How do I login to the ClinCard cardholder website or My ClinCard mobile app?").
• Standard message and data rates may apply.
• Balance Inquiry at ATM (requires PIN).
• May incur a fee at select Out-of-Network ATMs (non-Fifth Third Bank ATMs)

Are there any fees when using my ClinCard?

There are no fees* for:

• Making online or in-store purchases.
• Cash back withdrawals with in-store purchases.
• Cashing out the card by presenting it to a teller at any Visa-accepting bank.
• Transferring available card balance from the card to a registered United States bank account.
• Calling the automated system for balance inquiries.
• Calling the customer service number and speaking to a live agent.
• Adding funds to the card (NOTE: funds can only be added to the card by the organization that provided the card).
• ATM withdrawals from "In-Network" ATMs.
• "In-Network" refers to Fifth Third Bank ATMs (locations can be found at https://locations.53.com/search.html. Be sure to select "Fifth Third Bank ATMs," since partner ATMs are not considered "In-Network").
• *See terms and conditions for additional information.

The following activities will incur a fee* to the balance on your ClinCard prepaid debit card:

• ATM use at "Out-of-Network" ATMs (fees vary based on location).
• "Out-of-Network" refers to all the ATMs outside of Fifth Third Bank ATMs. This also refers to partner ATMs on https://locations.53.com/search.html.
• Requesting a paper statement; avoid this fee by viewing an electronic statement on the cardholder website or mobile app**.
• Requesting a replacement card from customer service (cardholder website, mobile app**, or live customer service).
• Monthly maintenance.
• This fee is waived unless the card becomes inactive.
• Card inactivity is defined as no funds being applied to or removed from the cards for an extended period-of-time (six consecutive months).
• *See terms and conditions for additional information.
• **Standard message and data rates may apply."

What if the amount of the purchase is for more than the balance on my ClinCard?

If the payment due is for more than the available balance on your card, be sure to inform the cashier of the designated amount you would like to use. Otherwise, if the card is authorized for an amount higher than the available balance, it will be declined. 

What should I do if my ClinCard is lost, stolen or damaged?

Lost or stolen - If your card is lost/stolen, or you discover unauthorized charges on your card account, immediately call ClinCard Cardholder Support at 1-866-952-3795. Support will immediately close the card account to minimize losses, send you a replacement card, and assist you in opening a dispute case, if applicable.

Expired - If the card has expired, or is due to expire in the next month, please contact ClinCard Cardholder Support at 1-866-952-3795. If your current card has not yet expired, it will be automatically inactivated at the time you request a card replacement.

Cards replaced by customer service, whether through the cardholder website, mobile app (standard message and data rates may apply), or live Cardholder Support, will automatically be replaced with the same card type (physical/virtual) issued by the organization that registered your card.

Typically, it will take 7-10 business days to receive replacement of your physical card by mail. Once you receive the replacement card, you must activate it by calling Support at 1-866-952-3795 and follow the IVRS prompts.

Since virtual card replacements are issued by email, they are typically received in near real-time. Once you receive the replacement card access email, you must click on the link found in the replacement card access email and verify your identity to view the replacement card. The link does not expire, so you may access your card information at any time by clicking on the link within the access email, and by registering your card on the cardholder website or mobile app.

NOTE: If you try to perform a transaction on a card that has been suspended/closed, the transaction will fail. However, if the card replaced is linked to the same cardholder profile as the original card, your available card balance will automatically transfer to the replaced card, and the replacement card number and/or expiration date will automatically be updated against any respective linked device(s).

If the update was successful, the replacement card details (i.e., last 4-digits of the card number and expiration date) should be viewable when you open the mobile wallet. If for any reason, this update does not occur automatically, you can always delete the old card from your device(s) and add the replacement card (see "How do I link the ClinCard to my phone or other device (mobile wallet setup)?").

*A fee for replacement cards may be applicable, please see your fee schedule. "

If you schedule a research visit or sample drop-off with us at One Ford Place, please follow these parking instructions: