Patient & Visitor Information

As part of our commitment to deliver integrated care, Henry Ford Transplant now provides access to our surgeons and clinicians at outreach organ transplantation clinics throughout Michigan. Patients receive expert pre- and post-operative care at convenient locations, close to home.

 

Visitor Hours 

Pediatric patients may have parents/guardian visitors 24 hours a day, subject to seasonal restrictions during flu and RSV seasons. Additional friends and family members visit during regular hospital visiting hours unless otherwise approved. 

• 7:00 a.m. – 7:00 p.m.: Enter through the North Main Entrance. 
• 7:00 p.m. – 7:00 a.m.: Enter through the Adult Emergency Department or Pediatric Emergency Department entrance.

Visiting guidelines for Henry Ford St. John Children’s Hospital

Following these guidelines will help us maintain a safe, supportive, and healing environment for our patients and their families.

Pediatric inpatients may have:

• Up to two parents or legal guardians at the bedside.
• Visitors must be at least 16 years old unless approved in advance by the patient's healthcare team.

Mother and baby units

Please refer to the specific visitation guidelines for these following units as they may differ:

• Labor & Delivery
• Obstetrics
• Family-Centered Maternity Care
• Mother-Baby Units
• Neonatal Intensive Care Units (NICUs)
• Special Care Nurseries

Pediatric surgery patients

• Two parents or legal guardians may accompany the patient.
• Siblings and other minors are not permitted in surgical areas.

Pediatric emergency department

• A maximum of two visitors may be present in each room at one time.
• Visitors may switch with other approved visitors as needed.
• Patients temporarily placed in hallway care areas may not be able to have visitors unless approved by the care team.

Exceptions for all visiting in any pediatric area may be made:

• At the discretion of the pediatric manager or manager on duty
• For support persons for laboring mothers
• For end-of-life situations

Visitors conduct expectations

All visitors are expected to always follow hospital policies and staff instructions. Visitors may be restricted from the hospital campus for:

• Threatening or violent behavior toward patients, visitors, or staff
• Disruptive conduct
• Possession of any weapon
• Use of or transport of illegal substances
• Arriving under the influence of drugs or alcohol

Overnight visitation and expectations

• One adult support person, age 18 or older, may stay overnight with the patient.
• Remain on the patient's unit after regular visiting hours.
• Do not visit other hospital units or areas that are closed to visitors.
• Follow all instructions provided by hospital staff.

Infection prevention and safety

To help protect our patients, families, and staff:

• Wash or sanitize your hands before, during, and after your visit.
• Do not visit if you are sick or experiencing symptoms such as fever, cough, congestion, sneezing, or other respiratory symptoms.
• Visitors may wear a mask at any time.

Required Masking Areas

Masks are required in areas caring for severely immunocompromised patients, including:

• Neonatal Intensive Care Unit (NICU)
• Special Care Nurseries

Masks must also be worn whenever requested by staff. Masks will be provided in required areas.

 

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Food & Shopping

Main Café Restaurant – Garden Level of North Pavilion

• Hours: Every day 6:30 a.m. to 10 a.m.; 11 a.m. to 2:00 p.m., and 3 p.m. to 7 p.m.
• Hot entrees, grill, pizza station, Soup and salad bar and rotating action station, and a variety of grab and go food and beverage items. 

The Market – Garden Level, Professional Building One

• Hours: Monday through Friday, 6:30 a.m. to 2:30 p.m. 
• Specialty sandwiches, specialty coffees, soups, and bakery items. 

The Corner Guild Coffee Shop - 1st Floor Main Center Lobby

• Hours: Monday through Friday - 6 a.m. to 7:30 p.m., and 11 p.m. to 4 a.m. Saturday/Sunday - 7:30 a.m. to 5:30 p.m. and 11 p.m. to 4 a.m. 
• Hot entrees for midnight, soups, specialty Starbucks drinks and a variety of grab and go food and beverage items.

LeFontbonne Gift Shop – 1st Floor Main Center Lobby

• Hours: Monday - Friday: 10 a.m. - 7 p.m.
• The cozy and upscale LeFontbonne Gift Shop at Henry Ford St. John Hospital offers an intimate setting with lots of temptations. Whether you are seeking a greeting card, flowers, or an elegant gift item, you’ll find it at our shop.
• Some of our offerings include: 
  • Grab and go snacks and drinks
  • Play items and books for children
  • Home décor items
  • Gifts for new babies
  • Ladies apparel
  • Fashion accessories
  • Inspirational and religious gifts
  • And much more!

Upon request, we’ll provide personal shopping assistance. Give us a call at 313-343-4747. Phone orders are available at 313-343-4747.

Visa, MasterCard, and Discover are accepted. Gift-wrapping and in-house delivery for phone orders for any occasion is free!

Proceeds from the gift shop are used to help support programs and services of Henry Ford St. John Hospital.

Nurture Nook – Breastfeeding Store – Basement level Professional Building One

• Hours: Monday through Friday from 10 a.m. until 4 p.m.
• Phone for appointment or questions: 313-343-3146

A full-service breastfeeding store is conveniently located on the Henry Ford St. John Hospital campus.

 

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Emergency Department Pharmacy

Curbside delivery is available.

• Hours: Monday through Friday from 7 a.m. to 7 p.m.; Saturday and Sunday 8 a.m. - 4 p.m. 
• Phone: 313-343-4720 

Pharmacy – G25 Professional Building One

• Hours: Monday through Friday 9a.m. - 6 p.m.
• Phone: 313-343-3776

We have over-the-counter medications, supplements and vitamins, and fill prescriptions prescribed by your doctor.  We offer:

• Convenience through a variety of delivery options including curbside pickup and same day or next-day deliveries. We also offer an easy and secure way to manage your medications online.
• Virtual and phone consultations to help you manage your medications and answer your questions.
• Collaboration with your doctors and care teams to deliver a complete, safe approach to your care.

We accept most insurance plans, including Medicare Part D and Medicaid. By working with your doctor, our pharmacists can help coordinate your pharmacy benefits. Henry Ford also offers financial assistance programs, if needed.

 

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Spiritual Care

You can contact the Spiritual Care team by calling 313-343-7850 between the hours of 8 a.m. and 9:30 p.m. Monday-Friday, and 8 a.m.-4:30 p.m. Saturday, Sunday and holidays. 

The Spiritual Care team at St. John Hospital consists of interfaith staff chaplains, on-call chaplains, and volunteers that all work together with other hospital associates to foster a caring and supportive presence throughout the hospital. Our staff chaplains are specially trained to provide holistic spiritual care to persons of all religious faiths, including those without any religious affiliation. 

We are available for spiritual counseling, crisis intervention, prayer, communion, bereavement counseling, and other functions. We will also contact your Spiritual Faith Leader or family member upon request. Faith leaders from all denominations are welcome and encouraged to visit with their congregational members. 

Our spiritual care volunteers represent the Spiritual Care Department. These individuals supplement and complement the ministry of healing by serving within an ecumenical perspective informed by and respectful of a broad variety of religious traditions. 

Our Chapel 

Our Chapel is located on the 1st floor and is always open. A prayer book is also available to those who wish to offer their prayers in writing or to request prayers.

Programs and Services

• Mass (Catholic Worship Service): As scheduled Monday-Friday at 11:30 a.m. and every Saturday at 4 p.m.
• Television: The Chapel is always available for viewing on channel 57 on St. John patient room televisions. Mass and special public services can be viewed when they occur; otherwise, reflective music can be heard while the chapel is viewed.
• Anointing of the Sick: The Spiritual Care Department can be contacted to plan for this service.
• Communion: This service is available to all Catholic and Non-Catholic Christians as requested.