Internet Privacy

The choice is yours

Using the Internet to communicate with Henry Ford through www.henryford.com is completely voluntary. You should read this statement to understand the benefits and risks of communicating over the Internet. If you do not choose to communicate with us over the Internet, you may browse our web site anonymously.

Signing up for MyChart

Communicating with Henry Ford using MyChart provides greater Internet security because communications will then be protected by Secure Socket Layer (SSL) 128-bit encrypting software and by use of a PIN (personal identification number).

Using email

There are a number of risks you should consider before using email to communicate with us: email can be circulated, forwarded and stored in numerous paper and electronic files; email can be intercepted, altered, forwarded or used without authorization or detection; email senders can easily misaddress an email; backup copies of email may exist even after the sender deletes the email; employers and online services have the right to inspect email transmitted through their systems; email is easier to falsify than handwritten or signed documents; and email can be used to introduce viruses into computer systems. Confidentiality of Internet communications cannot be guaranteed by Henry Ford. Use of the Internet is solely at your own risk.

Information we collect when you visit

We use "cookies" to personalize our site for you and to collect aggregate information about site usage by all of our users. A cookie is a text file that our web site transfers to your computer's hard drive for record keeping purposes. We use this information to evaluate and improve our web site. The cookie assigns a random, unique number to your computer. We do not collect any information that can be used to personally identify you unless you voluntarily register for MyChart, subscribe to a newsletter, request information, order a product or service, or send an email to us. IF YOU USE MYCHART, SUBSCRIBE TO A NEWSLETTER, REQUEST INFORMATION, REQUEST A PRODUCT OR SERVICE, OR SEND US AN E-MAIL, WE WILL HAVE YOUR E-MAIL ADDRESS AT OUR SITE.

Information we collect when you communicate with us over the internet

Henry Ford is committed to protecting the privacy of the personal information you provide to us over the Internet. All information is protected by our privacy policies, which we periodically review and update. If you choose to communicate with us over the Internet, we may request personally identifiable information from you necessary for us to process your request for information, respond to your questions or deliver a product or service. Personally identifiable information is any information that can be used to identify you, such as your name, address, web address or medical record number. When you send information to us, the information may be shared with our employees and contractors who need to know the information to respond to your request and as permitted by law. We keep some of this information for a period of time as determined necessary by us. Information collected when you respond to surveys and promotions on our web site will be used for internal purposes, including developing web site information and services. We may inform you of new products and services from Henry Ford based on the information you provide us.

Security

Henry Ford takes steps to make all information received from our online visitors secure against unauthorized access and use. All information is protected by our security measures, which we periodically review and update. We use security technology to protect you during your Internet communications with us. This security includes server authentication, encryption and data integrity. Your personal information is protected from unauthorized access by a secure firewall and security infrastructure. During transmission of information using MyChart, your privacy is protected by Secure Socket Layer (SSL) 128-bit encrypting software. We employ physical, electronic and procedural safeguards to maintain the security of your information.

Links to other web sites

We have links from our web site to a number of different health care related web sites. When you click on one of these links, you leave www.henryford.com and link to another web site not controlled by Henry Ford. We do not control the privacy policies or security measures of any of these health care related sites. You should read the privacy statements on the other sites you visit to understand their privacy practices.

Here's what you can do to protect your internet communications

There are things you can do to improve the privacy and security of your Internet communications. Here are a few of them: Register for MyChart, which is more secure than e-mail. Do not communicate sensitive or confidential information to us over the Internet from work. Your employer has the right to inspect your email, co-workers may see the information on a computer screen and you can inadvertently forward the email to co-workers or others. After you submit or receive information online, end your browser session before leaving your computer. This helps preserve the confidentiality of your data by ensuring that you are not leaving personally identifiable information on the computer for those who use the computer after you. This is especially important if you are using a computer in a public area. If you communicate with us over the Internet, tell us when your email address changes.

Changes to this statement

We periodically review and update our privacy policies and security measures. When we do so we may need to change or update this statement and reserve the right to do so. All updates and changes automatically apply to you without notice. If you do not believe that this policy gives you the Internet privacy and security protection you need, you have the ability and right to stop interacting with Henry Ford over the Internet by exiting this web site now.

European Residents

Data Subject Rights for European Residents

Under the EU General Data Protection Regulation (GDPR), you have the right to request access to your personal data. You also have the right to request that HFHS rectify or erase your personal data or restrict the processing of your data. You may also submit an objection to HFHS processing of your personal data or request data portability.  However, please note that HFHS may not always be obligated to comply with a request for deletion, restriction, objection, or data portability.  Assessment will be made on a case by case basis of HFHS’ legal obligations and the exceptions to such rights. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

Additionally, in the circumstances where you may have provided your consent to the collection, processing and transfer of our personal data for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time.  Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so by law.

If you would like to exercise any of your rights under HIPAA or GDPR, please contact the Information Privacy & Security Office at (313) 874-9561 or email IPSO@hfhs.org.

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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