Frequently Asked Questions about Medical Records

Below are answers to frequently asked questions about medical records.


Can I view my medical history online?

You can sign up for Henry Ford MyChart which allows you to review your medical history (lab, test results, current immunizations, preventive care and medical/surgical history) on a secure line, free to use and available 24 hours per day.

How do I request a copy of my Medical Records?

Beginning April 29, 2020 Henry Ford Health System MyChart offers a free and secure on-line access for patients to receive their Epic medical records. The requested records will be uploaded to the patients MyChart account.

If you do not have a MyChart account, you can create one by clicking the sign-up link below. Once you created a MyChart account you then can receive copies of your Epic medical records.

Sign up for MyChart

Under HIPAA, the federal law regarding medical information storage and access, you can request copies of your full medical records from all of your healthcare providers. 

Print and complete the Patient Information Release Authorization. This form must be signed and dated.

How do I request my records to be uploaded to MyChart?

Complete the Authorization to Release Health Information form and select the appropriate method of delivery as “MyChart”. After you completely fill out the form, email, fax, or mail the form to the Health Information Management Office.

What records can be uploaded to MyChart?

Most records that are available in Epic can be uploaded to your MyChart. Any records prior to Epic, you will need to request from Health Information Management.

What records are automatically available in MyChart?

Your Test Results, Medications, and After Visit Summary is automatically available to you in MyChart.

How many records can be uploaded to my MyChart?

Only minimal pertinent records are uploaded to a patient’s MyChart per each request, the limit is 50 Pages.

Pertinent records include ED Records, Discharge Summary, History & Physicals, Consultation Report, Clinic Note, Cardiovascular Procedure Reports.

What if I want copies of my entire Epic Medical Record?

To request your entire Epic Medical Record, you will need to fill out the Medical Records Authorization form and return to Health Information Management.

Will I be able to view my uploaded medical records in the MyChart mobile application?

At this time, uploaded medical records are only visible when accessing your MyChart account using a web browser on your personal computer or the web browser on your mobile device.

Where do I view my records in MyChart once they are uploaded?

You will see a notification, on the MyChart welcome page, stating that your record is available for download.

  1. You can click Health, and click, Document Center.
  2. In the Document Center, click the Requested Records option.
  3. You should be able to identify your record, by the requested date.
  4. To view your document, Click Download.
  5. Then, open the document in your web browser.
  6. You can preview the document. Then, print or download an electronic copy, right from your web browser.

Who may sign the Patient Information Release Authorization?

Only the patient, the patient's legal guardian, the parent of a minor patient or the personal representative of a deceased patient may sign. If the patient is not signing, a copy of the Letters of Authority as Legal Guardian, Medical Power of Attorney, or Personal Representative must accompany the form. The form must be completed in full (with the exception of #5-which is only for ongoing access in treatment settings). Incomplete forms will be returned.

How do I request a copy of my Behavioral Health Records?

You must complete the Disclosure of Psychotherapy Notes as well as the Patient Information Release Authorization.

How do I obtain copies of my records?

  • Option #1 - Upload to MyChart
  • Option #2 - Request by mail
  • Option #3 - Pick up/Walk in (advance notice preferred)
  • Option #4 - Pick up: by a person other than the patient

How do I complete item #1 on the Authorization form (Name or title of person or organization and address to whom information is to be)?

Disclosed To: If you wish the record to go to yourself - put your name as the person to release the records to. If you wish someone else to be sent (or pick up) the records put their name (and address for those requiring mailing).

Requested From: This portion should be completed by indicating from which Henry Ford Health System facility you are requesting your records to be sent from; i.e., if your records are at Wyandotte - Indicate: "Requested from: Wyandotte Hospital". If requesting records from Henry Ford Hospital or one of the Medical Group Clinics, indicate: "Requested from: Henry Ford Hospital and Health Network".

What identification is required?

Requested by mail: Signature and address will be compared. Copy of drivers' license may be requested.

Pick Up/Walk In: Drivers' license or valid picture ID will be required.

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If this is an emergency, call 911 or go to your nearest emergency department.

For your safety, please select a MyChart video visit on demand or call our MyCare Advice Line at 844-262-1949 before scheduling if:

  • You currently have a temperature greater than 100.4 degrees Fahrenheit
  • In the past 21 days, you have been diagnosed with COVID-19
  • In the past 14 days, you have had contact with anyone diagnosed with COVID-19
  • You are experiencing a new loss of taste and/or sense of smell
  • If you have experienced two or more of the following symptoms in the last 3 days:
    • fever
    • chills
    • drenching sweats
    • new cough
    • shortness of breath
    • body aches
    • headache
    • sore throat
    • runny nose or nasal congestion
    • nausea/vomiting/diarrhea

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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