Lab Staff Credo For Great Work

Each team member carries a pocket-size credo card outlining the mission, vision, values and operational principles to guide their involvement in the HFPS.

Steps of quality

Doing the RIGHT thing, the RIGHT way, at the RIGHT time.

“Our invariable reply to ‘It can’t be done’ is, ‘Go do it’.”
-Henry Ford


Continually striving for Zero Defects to be the "Best in Class" Laboratory in the World.

Employee promise

Together we will strive for Perfection by applying principles of mutual respect, integrity, understanding, cooperation and effective Communication.


I am Empowered To work with my colleagues to make changes, based on HFPS principles to make things right for ourselves, our clinician customers and our patients.

HFPS basics

  3. Highly specified Work
  4. Highly specified Pathways
  5. Highly specified Connections
  6. Continuous Flow Production
  8. PULL Production
  9. Customer-supplier Communication
  10. Productions on customer Demand
  11. Immediately
  12. Safely

Sources of waste

  • Overproduction
  • Time waiting
  • Transportation
  • Processing
  • Stock on hand
  • Movement
  • Defective Products

Henry Ford production system

"Our system of management is not a system at all; it consists of planningthe methods of doing the work as well as the work."
- Henry Ford

Schedule Appointment Online

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Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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