Henry Ford Production System
“The business of management is to manage. The thing to be managed is work.”
Pathology at Henry Ford Hospital has a rich history in providing state-of-the-art laboratory and professional support for our physicians and caregivers in diagnosing and treating complex medical conditions. Therefore our goal is to provide the “Best in Class” laboratory services that each life deserves. We are “All for You.”
Our method has been to revolutionize the culture, practice and quality of laboratory services by adopting our founder's continual attentiveness to eliminating wasteful practices in our environment and innovating more efficient processes that focus on the needs of the patient. In the Henry Ford Production System our labs take the manufacturing and quality principles mastered by automotive pioneer Henry Ford and perfected by Toyota in conjunction with the management principles of W. Edwards Deming to build processes that go "beyond mass production." We have taken Lean concepts of good work design and melded them with an empowered and educated workforce, currently available laboratory automation and new technology to create a culture that is continuously perfecting pathology laboratory processes, improving quality and advancing patient safety.
Our understanding of the core drivers of success in the transformation to a culture of continuous improvement has matured since 2005 through our adaptation of Lean management to the integrated laboratory product line of the Henry Ford Health System.
This Henry Ford Production System has evolved as our business system that continually produces thousands of process improve¬ments by an engaged, problem-solving laboratory workforce in our six acute care hospitals and 30 medical centers in southeast Michigan. This Lean cultural discipline and teamwork predicated on Deming management principles was the foundation on which these standardized laboratories achieved International Organization for Standardization (ISO) 15189 accreditation in 2013 as the largest ISO-accredited integrated laboratory system in the United States.
Numerous work and management systems have been created over the past decade to sustain our Lean culture, whose credo is “relentlessly pursuing perfection.” These include subsystems for policy deployment, system-wide education and competency, plan-do-check-act (PDCA)–based continuous improvement, nonconformance (deviation) detection, classification and management, controlled electronic document taxonomy and management, functional horizontal management, service-line management review, audit systems and daily management.
In any organization, progress toward goal achievement can come from above through major executive-directed change initiatives and technologic innovations, but progress toward daily goal achievement must come from below by managers and teams who are empowered and accountable to improve their work product or service. In the Henry Ford Production System we have innovated a Lean culture business system that incentivizes continuous improvements at the level of the work and is continually aligned with the organization’s goals.
As Henry Ford said in 1918, “Quality is what counts, and nothing but quality.” The Henry Ford Production System is our commitment to deliver that quality to you.
Learn more at about our LEAN course at: On-Site Lean Training