Contact Us

Laboratory customer service

Our customer-oriented agents are available and ready to answer questions and assist with your needs with accuracy and efficiency.

Hours of operation:

Monday – Friday: 8 a.m. – 9 p.m.


(313) 916-4DNA (4362)    -OR-    (855) 916-4DNA (4362)

Fax: 313-916-7071

Email:  [email protected]

Our professional staff are available for consultation same day or within 1 business day.

Speak directly with a board certified molecular scientist for:

  • Ordering advice for test indications and appropriateness
  • Professional interpretation and advice regarding test results
  • Specimen submission requirements
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Please call 911 if you have an emergency or urgent medical question.

Already a Henry Ford patient?
For the best experience, existing Henry Ford patients can request and self-schedule appointments through Henry Ford MyChart.

Henry Ford Health is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email [email protected].

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