Contact Us

Laboratory customer service

Our customer-oriented agents are available and ready to answer questions and assist with your needs with accuracy and efficiency.

Hours of operation:

Monday – Friday: 8 a.m. – 9 p.m.


(313) 916-4DNA (4362)    -OR-    (855) 916-4DNA (4362)

Fax: 313-916-7071


Our professional staff are available for consultation same day or within 1 business day.

Speak directly with a board certified molecular scientist for:

  • Ordering advice for test indications and appropriateness
  • Professional interpretation and advice regarding test results
  • Specimen submission requirements
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Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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