Henry Ford Jackson Hospital Visitor Information

When visiting a patient at Henry Ford Henry Ford Health Jackson, please follow these guidelines:

• Regular visiting hours are 5 a.m. to 8 p.m. Enter the hospital through the Main Entrance.
  • If approved in advance by the patient’s nurse/care team for after-hours visitation, enter the hospital through the Emergency Room Entrance between 8 p.m. and 5 a.m. Learn more about after-hours and overnight visitation.
• Two visitors are allowed at a time.
• Visitors must be at least 12 years old unless approved to visit by the health care team in advance.
• Please wash and sanitize your hands before, during and after visiting a patient.
• You may wear a mask at any time if you wish or if you are not feeling well or have respiratory symptoms, like coughing or sneezing.
• Masks are required in areas where we are caring for severely immunocompromised patients. These areas include oncology (cancer), transplant, neonatal intensive care, special care nurseries, and dialysis and infusion in our ambulatory areas. Please wear a mask in any area if you are asked. Masks will be provided in areas where they are required. Learn more about visitor mask use at Henry Ford Health.

Special visitor restrictions for these areas

Emergency department: Up to two visitors are allowed.

Obstetric emergency department: One visitor only is allowed.

Obstetrics, labor & delivery, family-centered maternity care, and mother-baby units, including NICUs and special care nurseries: Learn more about visiting mother and baby unitsPediatrics: One parent/guardian to visit, who may switch with one other parent/guardian, if needed. All visitors must stay in the room for the duration of the visit.

Surgical care: Two visitors on the day of surgery.

• Inpatient surgeries: Two visitors. Only one visitor may accompany the patient in the pre-op and post-anesthesia care unit (PACU)/recovery areas.
• Pediatric surgical patients: Two parents or legal guardians.

COVID-positive patients in any area: COVID-19 positive patients (or patients awaiting COVID test results) are permitted one visitor per day. Visitors will be asked to wear protective equipment (mask, face shield, gown and gloves). The visitor should remain in the patient’s room for the duration of the visit. Talk to your patient’s care team for details.

Rest Hour

Creating a restful, healing environment for all patients.

To support your health and healing, the Henry Ford Jackson Hospital has established Rest Hour in all our inpatient areas every afternoon. Rest Hour is dedicated to promoting your rest and sleep. We will make every effort to reduce unnecessary noise and to provide resources to support your rest while under our care.

Rest Hour time

• Daily
• 3 – 4 p.m.

Evening bedtime

• 10 p.m.
• Hours may vary based on your area.

All inpatient areas

To support your rest and sleep during Rest Hour and at bedtime, staff will:

• Offer you a “Rest Menu,” listing rest-supporting options, such as sleep masks, ear plugs, headphones and other rest resources for your afternoon Rest Hour or evening bedtime.
• Ask about your individual rest and sleep needs.
• Offer to close your window shades.
• Dim lights and close your room door when medically appropriate.
• Show you how to use the noise reduction and relaxation music channels on your TV.
• Check to see if noise is disrupting your rest.
• Coordinate your care to limit disruption of rest when admissions or room changes must occur during Rest Hour.

To maintain a restful environment, patients and visitors will:

• Be respectful of other patients by using headphones or ear buds when watching TV or other multimedia devices.
• Keep electronic devices on low ringer or vibrate mode.
• Talk quietly in-person and on the phone.
• Let visitors know they can quietly close the door to your room to avoid disturbing others.
• If you have a roommate, spend time with your visitors in the visitor lounges. If you are unable to go to the lounge, please be thoughtful of your roommate’s need for rest.
• Ask your visitors to limit cell phone calls in your room. Visitor lounges and the cafeteria are available for cell phone use.
• Tell your healthcare team if noise levels in or around your room are too loud.
• Remind family and friends who visit to keep the noise level down. Even if you don’t have a roommate, other people staying with us may be resting.
• Comply with visiting hours, which end at 8 p.m.

Our visitor policy is subject to change. The most recent changes may not be reflected on this website. Please follow the guidelines provided by our team members at the Main Lobby and Emergency entrances.