Case Management

Case Managers are responsible for providing necessary medical services to patients. You, your family or your physician may be contacted by our Case Management staff if there are any questions about your hospitalization or to discuss insurance coverage and your discharge needs.

Your insurance carrier may contact Case Managers during your hospital stay and suggest alternative means of health care, and when appropriate, suggest discharge from the hospital. The Case Managers will inform your physician if your insurance carrier makes any such directive.

Case Managers are assigned to each unit to help you with discharge planning. Discharge planning is a multi-disciplinary hospital-wide process initiated at the time of admission. Case Mangers will identify patients requiring complex discharge planning, such as coordination of community resources, long-term care (sub-acute, nursing home, etc.), facilitating referral to home care agencies, hospice, or contacting durable medical equipment companies.

Case Managers also provide crisis intervention and counseling for patients and their families with a focus on post-hospital planning needs.

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If this is an emergency, call 911 or go to your nearest emergency department.

For your safety, please select a MyChart video visit on demand or call our MyCare Advice Line at 844-262-1949 before scheduling if:

  • You currently have a temperature greater than 100.4 degrees Fahrenheit
  • In the past 21 days, you have been diagnosed with COVID-19
  • In the past 14 days, you have had contact with anyone diagnosed with COVID-19
  • You are experiencing a new loss of taste and/or sense of smell
  • If you have experienced two or more of the following symptoms in the last 3 days:
    • fever
    • chills
    • drenching sweats
    • new cough
    • shortness of breath
    • body aches
    • headache
    • sore throat
    • runny nose or nasal congestion
    • nausea/vomiting/diarrhea

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email

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