Case Management

Case Managers are responsible for providing necessary medical services to patients. You, your family or your physician may be contacted by our Case Management staff if there are any questions about your hospitalization or to discuss insurance coverage and your discharge needs.

Your insurance carrier may contact Case Managers during your hospital stay and suggest alternative means of health care, and when appropriate, suggest discharge from the hospital. The Case Managers will inform your physician if your insurance carrier makes any such directive.

Case Managers are assigned to each unit to help you with discharge planning. Discharge planning is a multi-disciplinary hospital-wide process initiated at the time of admission. Case Mangers will identify patients requiring complex discharge planning, such as coordination of community resources, long-term care (sub-acute, nursing home, etc.), facilitating referral to home care agencies, hospice, or contacting durable medical equipment companies.

Case Managers also provide crisis intervention and counseling for patients and their families with a focus on post-hospital planning needs.

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

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