Frequently Asked Questions for International Patients
Traveling across the world for medical care may feel overwhelming, but it doesn’t have to be. Henry Ford Health goes above and beyond to make sure you are fully prepared and supported. Our care coordinators are available to answer any questions you have, but here are the answers to some more frequently asked questions:
International patient basics
- How long does it take to schedule a procedure once I know I can receive treatment at the hospital?
- When can I start my travel plans?
- How can I pay for my care?
- What should I bring with me before treatment?
- What should I expect when I'm in the hospital?
- Is there WiFi?
International patient medical record
- How do I submit my medical records?
- How long does it take to review my medical records?
- How can I access records after my treatment at Henry Ford Health?
- Where should I send all my medical and payment documentation?
International patient services
- What services does the care coordination team provide?
- What services do you provide for Canadian patients?
- What if I need an interpreter?
- How can I contact the team that handles international patients?
Learn if becoming a Henry Ford Health international patient is right for you.
How long does it take to schedule a procedure once I know I can receive treatment at the hospital?
The care coordination team will make every effort to schedule your international patient appointment as soon as possible.
When can I start my travel plans?
After reviewing your medical records, our United States board-certified doctors will determine if treatment at Henry Ford Health is right for you. Once you receive a report with your treatment plan and cost estimate, our care coordinators are available to help you organize your travel plans.
How can I pay for my care?
We accept cashier’s checks, credit cards, wire transfers and cash in U.S. currency. Our care coordination team can provide full cost information when you call to schedule a records review. Henry Ford Health only accepts medical insurance from providers based in the United States.
What should I bring with me before treatment?
Aside from personal belongings, you must have documentation to enter the United States. Having American currency on hand is helpful. A member of the care coordination team will make sure you have a checklist of everything you need.
What should I expect when I'm in the hospital?
Expect to be treated by board-certified physicians at one of our top-ranked hospitals in the U.S. known for quality, excellent patient care and customer service. Your care coordinator can go over any specifics that you may want to know about ahead of time.
Is there WiFi?
WiFi is available throughout all our facilities.
How do I submit my medical records?
Before submitting any records, contact the care coordinators. We will explain how to submit your records.
How long does it take to review my medical records?
Typically, it takes up to seven days to hear back. Learn more about the medical records review process.
How can I access records after my treatment at Henry Ford Health?
We use a protected online tool called MyChart. You can set up a free account that allows you to access all of your records and contact your doctors. Your Henry Ford Health MyChart account is completely secure and available 24 hours a day on any mobile device or computer.
Where should I send all my medical and payment documentation?
Your care coordinator will advise you of the best way to send medical documents. You can send all documentation to the International Patients office at:
Henry Ford Health
1 Ford Place
Detroit Michigan 48202
Suite 1 E
Attention: International Patient Services
What services does the care coordination team provide?
The care coordinators provide many services. Some of these include having the medical records reviewed by our top physicians as well as helping schedule your appointments. For a complete list of services provided, please call us at +13139168443.
What services do you provide for Canadian patients?
Canadian patients have access to the same world-class outpatient and subspecialty care that we provide to all our international patients.
What if I need an interpreter?
The hospital offers interpreters in more than 120 languages, including services for the deaf and hearing-impaired. This ensures that we can communicate effectively with our patients and their families.