Frequently Asked Questions for International Patients

Traveling across the world for medical care may feel overwhelming, but it doesn’t have to be. Henry Ford Health System goes above and beyond to make sure you are fully prepared and supported. Our care coordinators are available to answer any questions you have, but here are the answers to some more frequently asked questions:

International patient basics

International patient medical record

International patient services

Learn if becoming a Henry Ford Health System international patient is right for you.


How long does it take to schedule a procedure once I know I can receive treatment at the hospital?

The care coordination team will make every effort to schedule your international patient appointment as soon as possible.

When can I start my travel plans?

After reviewing your medical records, our United States board-certified doctors will determine if treatment at Henry Ford Health System is right for you. Once you receive a report with your treatment plan and cost estimate, our care coordinators are available to help you organize your travel plans.

How can I pay for my care?

We accept cashier’s checks, credit cards, wire transfers and cash in U.S. currency. Our care coordination team can provide full cost information when you call to schedule a records review. Henry Ford Health System only accepts medical insurance from providers based in the United States.

What should I bring with me before treatment?

Aside from personal belongings, you must have documentation to enter the United States. Having American currency on hand is helpful. A member of the care coordination team will make sure you have a checklist of everything you need.

What should I expect when I'm in the hospital?

Expect to be treated by board-certified physicians at one of our top-ranked hospitals in the U.S. known for quality, excellent patient care and customer service. Your care coordinator can go over any specifics that you may want to know about ahead of time.

Is there WiFi?

WiFi is available throughout all our facilities.

How do I submit my medical records?

Before submitting any records, contact the care coordinators. We will explain how to submit your records.

How long does it take to review my medical records?

Typically, it takes up to seven days to hear back. Learn more about the medical records review process.

How can I access records after my treatment at Henry Ford Health System?

We use a protected online tool called MyChart. You can set up a free account that allows you to access all of your records and contact your doctors. Your Henry Ford Health System MyChart account is completely secure and available 24 hours a day on any mobile device or computer.

Where should I send all my medical and payment documentation?

Your care coordinator will advise you of the best way to send medical documents. You can send all documentation to the International Patients office at:

International Patients
Henry Ford Health System
HAP \ Detroit 3rd Floor
2850 W. Grand Blvd.
Detroit, MI 48202 USA

What services does the care coordination team provide?

The care coordinators provide many services. Some of these include having the medical records reviewed by our top physicians as well as helping schedule your appointments. For a complete list of services provided, please call us at +13139168443.

What services do you provide for Canadian patients?

Canadian patients have access to the same world-class outpatient and subspecialty care that we provide to all our international patients.

What if I need an interpreter?

The hospital offers interpreters in more than 120 languages, including services for the deaf and hearing-impaired. This ensures that we can communicate effectively with our patients and their families.

How can I contact the team that handles international patients?

You can contact our care coordination team via phone by calling +13139168443 or email us at ConciergeServicesRPO@hfhs.org.

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If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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