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Frequently Asked Questions About E-Visits

E-Visits should NOT be used for emergencies. In the event of an emergency, call 911.

General Questions

Cost and Insurance

Equipment and Hardware

 

General Questions

What is an E-Visit?

When you opt for an E-Visit, you complete a questionnaire about specific non-urgent health conditions in Henry Ford MyChart. The information is sent securely to a provider who will respond in MyChart with a written diagnosis and treatment.

When are E-Visits available?

You can initiate an E-Visit anytime using MyChart. Expect an electronic response in MyChart within one business day (not including weekends and holidays). Select “2-Hour Rapid Response” for primary care from a Henry Ford Virtual Primary Care doctor and receive a reply within two hours, 7 a.m. to 7 p.m., seven days a week.

How does an E-Visit work?

All E-Visits are conducted securely through MyChart. Afterward, the notes from your E-Visit become part of your personal medical record, where you and your providers can access them anytime. To begin, follow these step-by-step instructions:

  1. Open the Henry Ford MyChart webpage on your computer and log in to your account. If you are using a tablet or smartphone, launch the MyChart app on your device. You can download the mobile app from the Apple App Store or Google Play Store.
  2. From the menu, select “Send an E-Visit Message.”
  3. Follow the prompts and answer a questionnaire about your symptoms. Your information is sent securely based on your recipient selection, either to your provider or, if you chose “2-Hour Rapid Response,” to a Henry Ford Virtual Primary Care provider.
  4. Look for a response under “Messages” in MyChart within one business day (not including weekends and holidays) or within two hours, 7 a.m. to 7 p.m., seven days a week if you selected “2-Hour Rapid Response.” Details and outcomes of your E-Visit will also be available under “Visits” in the “Past” section.

What do I need to have for an E-Visit?

For an E-Visit you need:

  • An active Henry Ford MyChart account and internet service. Don’t have a MyChart account? Sign up here.
  • Computers: To connect with a computer, you need one of these web browsers: Chrome, Safari or Edge.
  • Mobile devices: You can use the MyChart mobile app on mobile devices running Apple iOS 15.5 or Android OS 10.0 or higher. Install the app from the Apple App Store or the Google Play Store. The app must be configured for Henry Ford Health. You can also access MyChart from the preferred browser on your mobile device.

Will I receive notes or a summary about my E-Visit?

Yes, your after-visit summary will be available through MyChart under “Visits” in the “Past” section.

Can my children be treated through E-Visits?

Yes, please contact your child’s provider for specific details regarding E-Visits. If your child is under 14 years old, you will have to add your child to your MyChart account using proxy access. Children 14 years or older must have their own Henry Ford MyChart account.

Can I get a prescription filled?

Yes. Please contact your primary care or specialty care provider for specific information regarding filling your prescription through E-Visits.

Can I do an E-Visit if I live outside Michigan?

E-Visits with your provider are currently only available to patients in Michigan . E-Visits with the 2-Hour Rapid Response provider team are available to patients in Michigan and Florida.

What is the difference between an E-Visit and a Video Visit?

The main difference between an E-Visit and a Video Visit is that during an E-Visit, you do not meet or talk with your provider in real time.

  • E-Visits: You complete an online questionnaire and submit it to a Henry Ford provider via MyChart to receive a treatment plan.
  • Video Visits, including Video Visits On Demand and Scheduled Video Visits: You have an appointment with a Henry Ford primary care or specialty care provider in real time using a computer with a webcam or video-enabled mobile device. Note: Virtual health services are not for emergencies.

What if I have an E-Visit follow-up question or concern to communicate to the provider?

Log in to your Henry Ford MyChart account and send your provider a secure MyChart message under the “Messages” button.

What if I have more questions about MyChart?

Call a MyChart Advocate at (313) 876-7951.

Cost and insurance

What is the cost of an E-Visit?

The cost of an E-Visit is $35. Some insurance plans cover the cost of an E-Visit. Co-pays, deductibles and co-insurances may apply. If your insurance does not cover the cost, you will be responsible for any resulting fees.

How do I pay for my E-Visit?

You will be billed for co-payment, co-insurance or insurance deductibles. These can be paid through Henry Ford online bill pay or pre-paid during the eCheck-In process.

Do I need health insurance for an E-Visit?

No, if you don’t have insurance, you will be billed for any resulting visit fees.

Can I use my HSA/FSA account?

Yes.

Equipment and hardware

What is required for an E-Visit?

  • You need an active Henry Ford MyChart account and internet service. Don’t have a MyChart account? Sign up here.
  • Computers: To connect with a computer, you will need one of these web browsers: Chrome, Safari or Edge.
  • Mobile devices: You can use the MyChart mobile app on mobile devices running Apple iOS 15.5 or Android OS 10.0 or higher. Install the app from the Apple App Store or the Google Play Store. The app must be configured for Henry Ford Health. You can also access MyChart from the preferred browser on your mobile device.

If you have a friend or family member who is more comfortable with technology, consider asking them to help.

Can I use the MyChart web version for an E-Visit on my laptop or desktop?

Yes, you can use the web version of MyChart on your computer.

Can I use the MyChart web version for an E-Visit on my mobile device?

Yes, you can use the web version of MyChart on your mobile device.

Is my E-Visit private and secure?

Yes, Henry Ford MyChart and all Henry Ford virtual care visits are HIPAA compliant and encrypted for maintaining patient privacy.

What if I have technical difficulties?

Call a MyChart Advocate at (313) 876-7951.

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