Video Visits On Demand

With Video Visits On Demand from Henry Ford Health, you can get same-day care from the comfort of your home or another convenient spot. All you need is access to the internet on a computer or mobile device. This Virtual Care option lets you tap into the same expert care you expect from in-person visits at Henry Ford.

When selecting a Video Visit On Demand, please consider:

  • What this is for: Video Visits On Demand are available to treat minor conditions for patients 1 year and older. At this time, Video Visits On Demand are available for patients in Michigan and Florida only.
  • When this is available: Video Visits On Demand are available 24/7/365. Our same-day options allow you to get in line for the next available doctor or select a same-day appointment time that fits your schedule.
  • What you need: Virtual doctor visits use Henry Ford MyChart (our patient portal) and a computer or mobile device with a microphone and camera. If you don’t already have one, you can easily get a MyChart account. Access the MyChart webpage on your computer, or download the MyChart app for Android or Apple tablets and smartphones.
  • What this costs: Most insurance plans, including Medicare and Medicaid, cover the cost of a video visit. Co-pays, deductibles and co-insurance may apply. Patients will be billed between $0-$99 for this service, depending on insurance coverage.

Appropriate conditions for your virtual doctor visit

Use a Video Visit On Demand for concerns such as:

  • Allergies/hay fever
  • Asthma/COPD
  • Cold/cough/flu-like symptoms
  • COVID-19
  • Joint or back pain
  • Minor cuts and burns
  • Pink eye/eye irritation or infection
  • Quit smoking
  • Rash/skin irritation
  • Stomach issues
  • Urinary tract infection
  • Vaginal discharge

Instructions for your virtual doctor visit

Video Visits On Demand are for immediate care only. Here’s what you can expect during your virtual doctor visit:

  • All video visits are conducted securely through Henry Ford MyChart.
  • You will be assigned a doctor from our Virtual Primary Care team. Providers are available on a first-come, first-served basis.
  • After your appointment, the notes from your video visit will be available in MyChart under the “Visit” icon in the “Past” section.
  • The audio and video from the visit are not recorded.

Follow these step-by-step instructions:

Important to note: Nonemergency use only

  • Video visits are not for medical emergencies. In case of an emergency, call 911 or go to the nearest emergency room.
  • If you are driving during a video visit, your provider will end the visit immediately for your safety.

Same-day prescriptions

If your doctor prescribes medication for you during your virtual visit, you can request same-day delivery of your prescription for no added charge when using a Henry Ford Pharmacy. This service is available Monday through Friday and to assure same-day delivery, your prescription order must be received by the pharmacy staff before 3 p.m. To participate in this service, ask your prescribing provider to add a note that home delivery is requested from your preferred Henry Ford pharmacy. A pharmacy team member will contact you to confirm your address and delivery confirmation.

Start a video visit now

MyChart puts healthcare at your fingertips. If you:

Prefer to see a doctor in person?

Please refer to our other same-day care options to get seen in person right away.



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