Video Visits On Demand

Get healthcare from a Henry Ford doctor, anywhere, anytime you need it.

Video on Demand

When you’re sick, seeing your regular primary care doctor is always the best option, but life doesn’t always make that possible. Between busy schedules, illnesses and injuries, you might not be able to get into the doctor’s office when you need care. That’s why we offer Henry Ford Video Visits On Demand.

A Video Visits On Demand is a convenient way to connect online with a Henry Ford, board-certified, doctor right from your smartphone, tablet or computer with a web camera. It all begins through your MyChart account.

Video Visits On Demand is a convenient way to reach a Henry Ford doctor:

  • Video Visits are not on demand at this time. Available Monday - Friday, 8 a.m. - 5 p.m.
  • For any patient 2 years old or older
  • The cost is $29, regardless of your insurance coverage, paid by credit card or HSA (pre-payment required before connecting with a doctor

How to start a Video Visits On Demand:

  • Log into your MyChart account (if you do not have a MyChart account, request one here) to begin a Video Visits On Demand.
  • Video Visits are available from anywhere in Michigan with one of our caring, expert doctors. 
  • After signing in to MyChart, click on “Video Visits On Demand” to begin the process. 

Download the MyChart app for your smartphone or tablet from the Apple App Store or the Google Play store.

How to Use MyChart Video Visit

Watch this two-minute video to see how easy it is to use the Mobile MyChart app from your mobile device for a MyChart Video Visit.

What Our Patients Say About Video Visits

Not sure if this service is right for you? A Henry Ford patient shares her experience with how easy and convenient a Video Visit can be.

How Video Visits On Demand work:

  • Our Video Visits On Demand doctors are available on a first-come, first-served basis.
  • Video Visits On Demand is for immediate care only, not scheduled video visits with your primary care provider or specialist.
  • You must have an internet-connected device with a working webcam and microphone in order to engage in a Video Visit On Demand. The service is optimized for use with smartphones and tablets (both Android and Apple devices). If you are on a desktop or laptop computer, you must use either Chrome or Internet Explorer as your web browser to access Video Visits On Demand.
  • An after-visit summary of your video visit on demand appointment will appear in your MyChart account under the “Past Appointments” section.
  • The audio and video from the visit is not recorded.

Some exclusions apply.

  • These visits are not for medical emergencies.
  • If you are driving during a video visit on demand, your doctor will end the video visit immediately for your safety.
  • Video Visits are available for patients located in the state of Michigan only at this time.

Read our Video Visits On Demand FAQs

Schedule Appointment Online

** Check with your insurance carrier for coverage limitations.

If you can't find a date/time that works for you please call the provider’s office. Not all appointment types at all locations are available online.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

Schedule Appointment for

Virtual Care requires a MyChart account