What kinds of symptoms or conditions are appropriate for a video visit?
A video visit is perfect for concerns such as:
- Minor cuts and burns
- Pink eye
- Skin rash
- Sinus infection
- Stomach issues
- Urinary tract infection
- Vaginal discharge
What if I need a prescription?
Henry Ford Pharmacy Advantage offers free, convenient delivery. If the doctor prescribes medication for you during your video visit, you can have your prescription delivered to your home or office for free, the same day, when using a Henry Ford Pharmacy. Just tell the doctor you wish to use this service.
How do Video Visits On Demand work?
Video Visits On Demand are for immediate care only, not scheduled virtual visits with a primary care provider or specialist. Our providers are available only on a first-come, first-served basis.
You must have an internet-connected device with a working webcam and microphone in order to use Video Visits On Demand. The service is optimized for use with smartphones and tablets (both Android and Apple devices). If you are on a desktop or laptop computer, you must use either Chrome or Internet Explorer/Microsoft Edge as your web browser to access Video Visits On Demand.
We will automatically log your notes from your Video Visit On Demand in your MyChart account under the “Past Appointments” section. Your doctor can use this information to determine if you need additional care or treatment. The audio and video from the visit is not recorded.
Some exclusions apply:
- Video visits are not for medical emergencies. In case of an emergency, call 911.
- If you are driving during a video visit, your doctor will end the visit immediately for your safety.
- Video visits are available for patients located in the state of Michigan only at this time.