Video Visits On Demand

Get healthcare anywhere, anytime with a Henry Ford doctor.

Video on Demand

When you’re sick, seeing your regular primary care doctor is always the best option, but life doesn’t always make that possible. Between busy schedules, illnesses and injuries, you might not be able to get into the doctor’s office when you need care. That’s why we offer Henry Ford Video Visits On Demand.

Video Visits On Demand is a convenient way to connect online with a Henry Ford, board-certified, doctor right from your smartphone, tablet or computer with a web camera. It all begins through your MyChart account.

Video Visits On Demand are a convenient way to reach a Henry Ford doctor:

  • 24 hours a day, seven days a week, 365 days a year
  • For any patient 1 year old or older
  • A majority of insurance plans cover the cost of a video visit, including Medicare and Medicaid
  • If your insurance does not cover the cost, you will be billed $49

How do I start a Video Visit On Demand?

All Video Visits are conducted through your Henry Ford MyChart account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, smartphone, tablet or iOS device.

If you have misplaced your username and password or you do not have a MyChart account call (800) 436-7936 and we can assist you.

Video Visits On Demand for Mobile Phone/Tablet

Watch this short video to see how easy it is to use the Henry Ford MyChart app from your smartphone or tablet for a Video Visit On Demand.

Video Visits On Demand for Desktop/Laptop Computer

Watch this short video to see how easy it is to use Henry Ford MyChart on your computer for a Video Visit On Demand.

What kinds of symptoms or conditions are appropriate for a video visit?

A video visit is perfect for concerns such as:

  • Allergies
  • Asthma
  • Bronchitis
  • Cold/flu
  • COVID-19
  • Minor cuts and burns
  • Pink eye
  • Skin rash
  • Sinus infection
  • Stomach issues
  • Urinary tract infection
  • Vaginal discharge

What if I need a prescription?

Henry Ford Pharmacy Advantage offers free, convenient delivery. If the doctor prescribes medication for you during your video visit, you can have your prescription delivered to your home or office for free, the same day, when using a Henry Ford Pharmacy. Just tell the doctor you wish to use this service.

How do Video Visits On Demand work?

Video Visits On Demand are for immediate care only, not scheduled virtual visits with a primary care provider or specialist. Our providers are available only on a first-come, first-served basis.

You must have an internet-connected device with a working webcam and microphone in order to use Video Visits On Demand. The service is optimized for use with smartphones and tablets (both Android and Apple devices). If you are on a desktop or laptop computer, you must use either Chrome or Internet Explorer/Microsoft Edge as your web browser to access Video Visits On Demand.

We will automatically log your notes from your Video Visit On Demand in your MyChart account under the “Past Appointments” section. Your doctor can use this information to determine if you need additional care or treatment. The audio and video from the visit is not recorded.

Some exclusions apply:

  • Video visits are not for medical emergencies. In case of an emergency, call 911.
  • If you are driving during a video visit, your doctor will end the visit immediately for your safety.
  • Video visits are available for patients located in the state of Michigan only at this time.

Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

For your safety please call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

Schedule Appointment for

Virtual Care requires a MyChart account