Video Visits On Demand

Get healthcare from a Henry Ford doctor, anywhere, anytime you need it.

Video on Demand

When you’re sick, seeing your regular primary care doctor is always the best option, but life doesn’t always make that possible. Between busy schedules, illnesses and injuries, you might not be able to get into the doctor’s office when you need care. That’s why we offer Henry Ford Video Visits On Demand.

A Video Visits On Demand is a convenient way to connect online with a Henry Ford, board-certified, doctor right from your smartphone, tablet or computer with a web camera. It all begins through your MyChart account.

Video Visits On Demand is a convenient way to reach a Henry Ford doctor:

  • Henry Ford Video Visits On Demand are now available 24 hours a day, 7 days a week
  • For any patient 1 year old or older
  • A majority of insurance plans cover the cost of a video visit, including Medicare and Medicaid
  • If your insurance does not cover the cost, you will be billed for $29

How to get started with Video Visits On Demand:

How to use Video Visits On Demand

Watch this two-minute video to see how easy it is to use the Henry Ford MyChart app from your smartphone or tablet for a Video Visit On Demand.

How Video Visits On Demand work:

  • Our Video Visits On Demand doctors are available on a first-come, first-served basis.
  • Video Visits On Demand is for immediate care only, not scheduled video visits with your primary care provider or specialist.
  • You must have an internet-connected device with a working webcam and microphone in order to engage in a Video Visit On Demand. The service is optimized for use with smartphones and tablets (both Android and Apple devices). If you are on a desktop or laptop computer, you must use either Chrome or Internet Explorer as your web browser to access Video Visits On Demand.
  • An after-visit summary of your video visit on demand appointment will appear in your MyChart account under the “Past Appointments” section.
  • The audio and video from the visit is not recorded.

Some exclusions apply:

  • Video visits are not for medical emergencies.
  • If you are driving during a video visit, your doctor will end the visit immediately for your safety.
  • Video visits are available for patients located in the state of Michigan only at this time.

Read our Video Visits On Demand FAQs

Schedule Appointment Online

If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

If you have traveled to China, Iran, Italy, Japan or South Korea in the last 14 days or been in close contact with someone suspected to have the COVID-19 (Coronavirus), please contact our nurse line @ 313- 874-7500 prior to scheduling.

Schedule Appointment for

Virtual Care requires a MyChart account