Video Visits On Demand
With Video Visits On Demand from Henry Ford Health, you can get same-day care from the comfort of your home or another convenient spot. All you need is access to the internet on a computer or mobile device. This Virtual Care option lets you tap into the same expert care you expect from in-person visits at Henry Ford.
When selecting a Video Visit On Demand, please consider:
- What this is for: Video Visits On Demand are available to treat minor conditions for patients 1 year and older. At this time, Video Visits On Demand are available for patients in Michigan and Florida only.
- When this is available: Video Visits On Demand are available 24/7/365. Our same-day options allow you to get in line for the next available doctor or select a same-day appointment time that fits your schedule.
- What you need: Virtual doctor visits use Henry Ford MyChart (our patient portal) and a computer or mobile device with a microphone and camera. If you don’t already have one, you can easily get a MyChart account. Access the MyChart webpage on your computer, or download the MyChart app for Android or Apple tablets and smartphones.
- What this costs: Most insurance plans, including Medicare and Medicaid, cover the cost of a video visit. Co-pays, deductibles and co-insurance may apply. Patients will be billed between $0-$99 for this service, depending on insurance coverage.
Appropriate conditions for your virtual doctor visit
Use a Video Visit On Demand for concerns such as:
- Allergies/hay fever
- Asthma/COPD
- Cold/cough/flu-like symptoms
- COVID-19
- Joint or back pain
- Minor cuts and burns
- Pink eye/eye irritation or infection
- Quit smoking
- Rash/skin irritation
- Stomach issues
- Urinary tract infection
- Vaginal discharge
Instructions for your virtual doctor visit
Video Visits On Demand are for immediate care only. Here’s what you can expect during your virtual doctor visit:
- All video visits are conducted securely through Henry Ford MyChart.
- You will be assigned a doctor from our Virtual Primary Care team. Providers are available on a first-come, first-served basis.
- After your appointment, the notes from your video visit will be available in MyChart under the “Visit” icon in the “Past” section.
- The audio and video from the visit are not recorded.
Follow these step-by-step instructions:
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For smartphones and tablets (recommended)
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For computers
Important to note: Nonemergency use only
- Video visits are not for medical emergencies. In case of an emergency, call 911 or go to the nearest emergency room.
- If you are driving during a video visit, your provider will end the visit immediately for your safety.
Same-day prescriptions
If your doctor prescribes medication for you during your virtual visit, you can request same-day delivery of your prescription for no added charge when using a Henry Ford Pharmacy. This service is available Monday through Friday and to assure same-day delivery, your prescription order must be received by the pharmacy staff before 3 p.m. To participate in this service, ask your prescribing provider to add a note that home delivery is requested from your preferred Henry Ford pharmacy. A pharmacy team member will contact you to confirm your address and delivery confirmation.
Start a video visit now
MyChart puts healthcare at your fingertips. If you:
- Already use MyChart: Log in on a computer or launch the MyChart app on your mobile device to get same-day Virtual Care with Video Visits On Demand.
- Are new to MyChart: Get an account today. Click to view MyChart Instructions.
- Need technical assistance: Call MyCare On Demand at (313) 874-7526.
- Want more information: Check our FAQ page and watch a brief instructional video for using a mobile device or computer.
Prefer to see a doctor in person?
Please refer to our other same-day care options to get seen in person right away.