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Henry Ford ENHANCE Program FAQs

Common questions about Henry Ford ENHANCE include confidentiality, cost and who can use the service.

We are always available to answer additional questions you may have. Contact our offices during business offices to speak from someone from our team.

  • Will using Henry Ford ENHANCE affect my job security?
    Henry Ford ENHANCE is a confidential program designed to assist you and your loved ones by providing free counseling services. Using the service will not hurt your chances for a raise or a promotion, or affect your job security. Neither your manager nor human resources will find out that you are using this counseling service.
  • Is my information confidential?
    Henry Ford ENHANCE has strict standards of confidentiality. Not only does it comply with HIPAA guidelines, but Henry Ford Health System also follows a strict code of ethics with extra guidelines governing disclosure of information. Henry Ford ENHANCE has its own secured file system and cannot be accessed by anyone outside of the program.
  • Why can’t I just ignore these issues or work them out on my own?
    Everyone experiences situations that can cause stress and require some problem solving. Yet, when these situations aren’t resolved right away and become a burden, they can impact your work and your home life. Sometimes, just having someone to talk to can help you identify the issue and find a practical solution, putting you back in control.
  • How does Henry Ford ENHANCE counseling process work?
    Henry Ford ENHANCE counselors focus on results, helping you define the challenges that are affecting your work-life balance, and giving you practical solutions that can help you get back on track Henry Ford ENHANCE program follows a four-step process: Initial call, consultation appointment, developing a plan, and follow-up and support.
  • How much does Henry Ford ENHANCE cost?
    Henry Ford ENHANCE is provided to you at no cost by your employer. There are no co-pays or hidden fees, and health insurance is not necessary.
  • Can my family use Henry Ford ENHANCE services too?
    Henry Ford ENHANCE is available to you, your dependents, and anyone living in your household.
  • Does Henry Ford ENHANCE offer any extra resources?
    Henry Ford ENHANCE offers a workshop series where you can learn about stress management, working with difficult behavior and managing change. We also publish a quarterly e-newsletter, which offers articles with real-world solutions and tips for personal and professional success.
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If you can't find a date/time that works for you please call the provider’s office. Not all appointment types at all locations are available online.

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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