Scheduled Video Visits

See your doctor or a specialist with a convenient video visit

Want to talk with your primary care doctor about a health issue? Need a follow-up appointment with your cardiologist? Looking to get a consult from a specialist? Struggling with depression and need to talk with your therapist?

Whatever your health concern, scheduling a video visit with your doctor or a specialist means you don’t have to leave home to receive the care you need.

What kind of appointments work best with a Scheduled Video Visit?

In addition to primary care visits with your own doctor when you are sick or having a health problem, many specialists across Henry Ford Health System offer Scheduled Video Visits. These are available for both returning patients for follow-up appointments or new patients.

While many types of specialty appointments can be conducted by video – from prenatal check-ups to sports medicine consults and much more – there are some limitations depending on your condition or needs.

If you plan to see a doctor in one of the following specialties, check out specific details and/or instructions:

How do I make a Scheduled Video Visit appointment?

To make an appointment for a Scheduled Video Visit, call your doctor’s office directly to find out if a video visit is right for you. Or contact us at (800) 436-7936.

How do I start a Scheduled Video Visit?

All Scheduled Video Visits are conducted through your Henry Ford MyChart account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, smartphone, tablet or iOS device.

If you have misplaced your username and password or you do not have a MyChart account call (800) 436-7936 and we can assist you.

Step-By-Step Instructions:

Once completed, an after-visit summary of your Scheduled Video Visit appointment will appear in your Henry Ford MyChart account under the “Past Appointments” section. The audio and video from the visit is not recorded.

Most insurance plans cover the cost of a video visit, just like a regular doctor’s visit.

A Simple, Convenient Way to Connect

Watch this two-minute video to see how easy it is to use the Henry Ford MyChart app from your smartphone or tablet for a Scheduled Video Visit.

What Our Patients Say About Video Visits

Wondering what a video visit is like? A Henry Ford patient shares her experience with how easy and convenient a Scheduled Video Visit can be.

Need Care Now?

For a health problem that’s not quite an emergency but can’t wait, we also offer Video Visits On Demand, which allow you to speak with a board-certified Henry Ford doctor 24 hours a day, seven days a week. Learn more about Video Visits On Demand.


Some exclusions apply.

  • Video visits are not for medical emergencies.
  • If you are driving during a video visit, your doctor will end the video visit immediately for your safety.
  • At this time, video visits are available for patients located in the state of Michigan only.

Schedule Appointment Online

If this is an emergency, call 911 or go to your nearest emergency department.

For your safety, please select a MyChart video visit on demand or call our MyCare Advice Line at 844-262-1949 before scheduling if:

  • You currently have a temperature greater than 100.4 degrees Fahrenheit
  • In the past 21 days, you have been diagnosed with COVID-19
  • In the past 14 days, you have had contact with anyone diagnosed with COVID-19
  • You are experiencing a new loss of taste and/or sense of smell
  • If you have experienced two or more of the following symptoms in the last 3 days:
    • fever
    • chills
    • drenching sweats
    • new cough
    • shortness of breath
    • body aches
    • headache
    • sore throat
    • runny nose or nasal congestion
    • nausea/vomiting/diarrhea

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

Schedule Appointment for

Virtual Care requires a MyChart account