Financial Assistance

The COVID-19 crisis has placed many additional individuals and families in financial hardship. If you’ve lost your insurance, or have had your employment indefinitely interrupted, our financial assistance counselors are here to help. Connect with the financial counselor for your region at one of the phone numbers below.

Henry Ford Health System treats every patient with dignity, respect and compassion. You can look to us for fair pricing of the medical services we provide, and for assistance with finding options to help manage medical costs. You may be eligible for help with your medical bill through our Patient Financial Assistance Program.

How do I qualify for the Patient Financial Assistance Program?

You must meet certain requirements to be eligible. These are shown in the table below. 

Financial Assistance Qualification Methods
Qualification Criteria Method 1 Method 2a  Method 2b 
U.S. Citizen or legal resident 
X  X  X
Live in Jackson, Macomb, Oakland, or Wayne County
X
 X  X
Diagnosed at HFHS by an HFHS provider  X  X  X
Do not qualify for health insurance  X    
Income less than 250% of Federal Poverty Level  X  X  
Insured with limited financial resources 
 X  X
HFHS medical bills more than 30% of household income
 X  X

*We may evaluate patients for eligibility retrospectively based on criteria not listed above

  • If you meet criteria for Method 1 or 2a, you may receive a 100% discount on qualifying medical services.
  • If you meet criteria for Method 2b, your qualifying medical debt may be reduced to 30% of your household
    income
    .
  • If you do not meet criteria for any of these methods, you will be charged no more than what would usually
    be billed to patients who have health insurance coverage.

How do I apply for assistance?

In order to qualify for PFAP you will need to complete our Patient Financial Assistance Application (view in other languages). Once completed, return the form, proof of your household income, and proof of your residency or citizenship to a Henry Ford Health System facility.  You have up to 240 days after you receive your first bill to apply. Once HFHS receives your completed application, you will be provided with a decision in writing within 30 days.

View all program documents (multiple languages) >

Completed applications and supporting documents should be mailed or faxed to the facility where you received care:

Henry Ford Allegiance Health Hospitals
Henry Ford Allegiance Health
Department 64787
Drawer 64000
Detroit, MI 48264
Phone: (517) 205-4920
Henry Ford Hospital and Medical Centers
Henry Ford Hospital
Patient Financial Assistance Planning Office     
2799 West Grand Blvd.
K-1, West 107 Clinic Building
Detroit, MI 48202
Phone:(313) 916-4510
Fax: (313) 916-4501
Henry Ford Kingswood Hospital
& Henry Ford Maplegrove Center
Behavioral Health Services
Attn: BHS Revenue Services
1 Ford Place, Room 1F111
Detroit, MI 48202
Phone: (313) 874- 9501
Fax: (313) 874-6895
Henry Ford Macomb Hospitals Henry Ford Macomb Hospital
Attn: Financial Support
15855 19 Mile Rd.
Clinton Township, MI 48038
Phone: (586) 263-2696
Fax: (586) 263-2697
Henry Ford West Bloomfield Hospital Henry Ford West Bloomfield Hospital
Attn: Revenue Services
6777 West Maple
West Bloomfield, MI 48322
Phone: (248) 325-0201
Fax: (248) 325-0235
Henry Ford Wyandotte Hospital &
Henry Ford Medical Center -  Brownstown   
Henry Ford Wyandotte Hospital
Attn: Hospital Patient Financial Assistance Programs  
2333 Biddle Ave.
Wyandotte, MI 48192
Phone:(734) 324-3489
Fax: (734) 324-3784

Please promptly pay your part of the bill and or remaining balance by mail or contacting our billing office at 1-800-999-5829. Learn more about our Patient Billing and Collection Policy (view in other languages).

Doctors and other providers who participate

financ asst

If you qualify for financial assistance, then all eligible hospital and provider charges will be assessed for a discount. Many providers may participate in your care, but only charges billed by the following providers may be eligible for assistance.

  • All Henry Ford Medical Group providers
  • All providers employed by:
    • Henry Ford Allegiance Health
    • Henry Ford Macomb Hospital
    • Henry Ford West Bloomfield Hospital
    • Henry Ford Wyandotte Hospital
  • Providers contracted and billed by Henry Ford Health System for their services

There are providers that may have offices within HFHS locations or that may provide services within HFHS facilities who are not part of the above listed groups. This may include services such as labs, radiology interpretations, etc. These providers may not provide financial assistance, and you may receive a separate bill from them.

If you are unsure if your provider is part of the above covered groups, please contact your provider’s office.

How to contact us

If you have any questions regarding our Patient Financial Assistance Programs please contact the facility related to your service.

Henry Ford Allegiance Health Hospitals (517) 205-4920
Henry Ford Hospital and Henry Ford Medical Centers
(including Cottage Medical Center):
(313) 916-4510
Henry Ford Kingswood Hospital and Maplegrove Center (313) 874- 9501
Henry Ford Macomb Hospitals (Clinton Township and Mount Clemens) (586) 263- 2696
Henry Ford West Bloomfield Hospital (248) 325-0201
Henry Ford Wyandotte Hospital or Brownstown Medical Center (734) 246-9516
Or call our Corporate Customer Service number (800) 999-5829

Government sponsored programs

Temporary food assistance/ Healthcare for eligible low-income families and individuals is available from the U.S. Department of Agriculture. Use MI Bridges to apply for assistance, check your eligibility status and manage your account online.

Henry Ford has financial counselors who can help find out if you qualify for Medicaid or other local, state and federal help. If you have not been screened for Medicaid in the past 30 days, please call your local Michigan Department of Human Services office for a Medicaid review.  You can also apply at MIBridges.

Michigan Department of Human Services offices Phone number
Lapeer County (810) 667-0800
Livingston County (517) 548-0200
Macomb County (586) 254-1500
Monroe County (734) 243-7200
Oakland County (248) 975-4800
St. Clair County (810) 966-2000
Washtenaw County (734) 481-2000
Wayne County (855) 275-6424

If you are denied Medicaid or other state and federal programs, our Patient Financial Assistance Program may be able to help. Uninsured and underinsured patients may be eligible based on annual income, family size and amount of debt.

Online billing
Make a one-time payment or sign up to create a payment plan.

Schedule Appointment Online

If this is an emergency, call 911 or go to your nearest emergency department.

For your safety, please select a MyChart video visit on demand or call our MyCare Advice Line at 844-262-1949 before scheduling if:

  • You currently have a temperature greater than 100.4 degrees Fahrenheit
  • In the past 21 days, you have been diagnosed with COVID-19
  • In the past 14 days, you have had contact with anyone diagnosed with COVID-19
  • You are experiencing a new loss of taste and/or sense of smell
  • If you have experienced two or more of the following symptoms in the last 3 days:
    • fever
    • chills
    • drenching sweats
    • new cough
    • shortness of breath
    • body aches
    • headache
    • sore throat
    • runny nose or nasal congestion
    • nausea/vomiting/diarrhea

Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.

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