Financial Assistance

The COVID-19 crisis has placed many additional individuals and families in financial hardship. If you’ve lost your insurance, or have had your employment indefinitely interrupted, our financial assistance counselors are here to help. Connect with the financial counselor for your region at one of the phone numbers below.

Henry Ford Health System treats every patient with dignity, respect and compassion. You can look to us for fair pricing of the medical services we provide, and for assistance with finding options to help manage medical costs. You may be eligible for help with your medical bill through our Patient Financial Assistance Program.

How do I qualify for the Patient Financial Assistance Program?

You must meet certain requirements to be eligible. These are shown in the table below. 

*We may evaluate patients for eligibility retrospectively based on criteria not listed above

• If you meet criteria for Method 1 or 2a, you may receive a 100% discount on qualifying medical services.
• If you meet criteria for Method 2b, your qualifying medical debt may be reduced to 30% of your household
  income.
• If you do not meet criteria for any of these methods, you will be charged no more than what would usually
  be billed to patients who have health insurance coverage.

How do I apply for assistance?

In order to qualify for PFAP you will need to complete our Patient Financial Assistance Application (view in other languages). Once completed, return the form, proof of your household income, and proof of your residency or citizenship to a Henry Ford Health System facility.  You have up to 240 days after you receive your first bill to apply. Once HFHS receives your completed application, you will be provided with a decision in writing within 30 days.

View all program documents (multiple languages) >

Completed applications and supporting documents should be mailed or faxed to the facility where you received care:

Please promptly pay your part of the bill and or remaining balance by mail or contacting our billing office at 1-800-999-5829. Learn more about our Patient Billing and Collection Policy (view in other languages).

Doctors and other providers who participate

If you qualify for financial assistance, then all eligible hospital and provider charges will be assessed for a discount. Many providers may participate in your care, but only charges billed by the following providers may be eligible for assistance.

• All Henry Ford Medical Group providers
• All providers employed by:
  
  • Henry Ford Allegiance Health
  • Henry Ford Macomb Hospital
  • Henry Ford West Bloomfield Hospital
  • Henry Ford Wyandotte Hospital
• Providers contracted and billed by Henry Ford Health System for their services

There are providers that may have offices within HFHS locations or that may provide services within HFHS facilities who are not part of the above listed groups. This may include services such as labs, radiology interpretations, etc. These providers may not provide financial assistance, and you may receive a separate bill from them.

If you are unsure if your provider is part of the above covered groups, please contact your provider’s office.

How to contact us

If you have any questions regarding our Patient Financial Assistance Programs please contact the facility related to your service.

Government sponsored programs

Temporary food assistance/ Healthcare for eligible low-income families and individuals is available from the U.S. Department of Agriculture. Use MI Bridges to apply for assistance, check your eligibility status and manage your account online.

Henry Ford has financial counselors who can help find out if you qualify for Medicaid or other local, state and federal help. If you have not been screened for Medicaid in the past 30 days, please call your local Michigan Department of Human Services office for a Medicaid review.  You can also apply at MIBridges.

If you are denied Medicaid or other state and federal programs, our Patient Financial Assistance Program may be able to help. Uninsured and underinsured patients may be eligible based on annual income, family size and amount of debt.