Billing and Payments have moved to Henry Ford MyChart. Follow the Pay Your Bill Online button to a simpler, easier payment experience.

Text and Email Billing Notifications FAQs

Why did I receive a billing notification?

Thanks to the availability of secure digital platforms, Henry Ford Health is now offering convenient, environmentally friendly text and email notifications to more patients.

If I receive billing text or email notifications, will I still receive a paper statement?

Your statement delivery option will stay the same. If you receive paper statements in the mail, you will continue to receive paper statements. If you signed up for paperless statements, you will continue to view your statements in MyChart.

I currently receive paper statements in the mail. How do I sign up for paperless billing?

Look for this button on your MyChart billing summary page on any device:

You can click the link to sign up for paperless billing.

What if I don’t want to receive billing text or email notifications?

On a desktop computer:

Hover over “billing” on the Communication Preferences screen and double-click the icon in the column for the communication method you’d like to turn on or off:

On any mobile device, tap the icons to turn communication methods on or off.

Why is my statement balance different from my balance in MyChart?

Your statement reflects your balance at the time it was created. Your balance in MyChart includes any activity since then.

Why did I receive a paper statement when I signed up for paperless billing?

From time to time, Henry Ford Health will send a paper statement as an additional reminder if you have a past-due balance.

Still have questions?

Contact a Customer Service Representative at 800.999.5829, Monday – Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m. to 5 p.m.

Manage Your Health with MyChart

Use MyChart to consult with your doctor, make appointments and more — when and where it's best for you. 

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Please call 911 if you have an emergency or urgent medical question.

Already a Henry Ford patient?
For the best experience, existing Henry Ford patients can request and self-schedule appointments through Henry Ford MyChart.

Henry Ford Health is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email [email protected].

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