Patient Advisor Program

Help us discovers what matters to you!

Who are Patient Advisors?

Patient Advisors are patients and their family members or caregivers willing to contribute their own patient/caregiver experience to the conversation. Their main goal is to improve the health care experience for themselves and others. 

A patient and family advisor is someone who:

• Wants to help improve healthcare for current and future patients
• Gives feedback based on his or her own experiences as a patient or family member
• Helps us plan changes to continually improve how we provide care to our patients
• Volunteers his or her time typically (1-4 hours per month)

What have Patient Advisors accomplished so far?

Since the launch of PERC, Henry Ford has implemented numerous changes with the help of Patient/Family Advisors.

Some of these accomplishments include:

• Patient Advisors redesigned and reformatted the Inpatient After Visit Summary to be more patient-friendly and more useful for caregivers.
• Ear Nose and Throat Clinic Advisory Council have revamped the New Patient Folder to be more useful for newly diagnosed patients. They even added a section for Words of Encouragement!
• Patient Advisor input helped HFHS determine their new customer promise of “All For You.”
• Patient Advisor input helped changes to be implemented to confusing billing statements.
• Patient Advisor input helped with the renovation of the Emergency Room at Henry Ford Wyandotte Hospital (Discussed blue prints, patient flow, and special rooms for grieving families).
• The Cancer Center Patient & Family Advisory Council (PFAC), made up of cancer patients, survivors and their caregivers, advised leaders on plans for the new Henry Ford Cancer Institute (HFCI) which opened in early 2021. They have given guidance to the architecture firm on specific building features and cancer support services that are important to patients and caregivers. The HFCI Opening included Patient Advisor Deidra Moody as an honored guest, ringing the liminal bell.
• Patient Advisors on the HF Macomb Patient & Family Advisory Council (PFAC) worked closely with the Macomb Tower team to provide input on parking, room set up, quietness, lighting, comfort, family amenities along with will doors all be push button for less infectious encounters.

To view a list of all Patient Advisor accomplishments, please view our PERC 2020 Annual Report.