Patient Advisors are patients and their family members or caregivers willing to contribute their own patient/caregiver experience to the conversation. Their main goal is to improve the health care experience for themselves and others.
A patient and family advisor is someone who:
Wants to help improve healthcare for current and future patients
Gives feedback based on his or her own experiences as a patient or family member
Helps us plan changes to continually improve how we provide care to our patients
Volunteers his or her time typically (1-4 hours per month)
What have Patient Advisors accomplished so far?
Since the launch of PERC, Henry Ford has implemented numerous changes with the help of Patient/Family Advisors.
Some of these accomplishments include:
Patient Advisors redesigned and reformatted the Inpatient After Visit Summary to be more patient-friendly and more useful for caregivers.
In what way can I get involved as a Patient Advisor?
In order to make Patient-Centered Research more meaningful to patients and their families, Henry Ford Health System focuses on building and maintaining relationships within the community, starting with each patient. As such, we have created a variety of Patient Advisor roles, and we invite patients, their family members, caregivers, and the community the chance to offer input and feedback on various aspects of the patient experience.
As a Patient Advisor, you can participate in improving patient care policies, processes, communication materials, quality improvement activities, and safety efforts. And as a result, your feedback will have a direct impact on other’s patient experiences, and ultimately healthcare.
Based on your area of interest and/or expertise, we have the following opportunities and the related expectations:
Serve as a Patient Advisor representative on a hospital council or committee. You will be considered a valued member of the group and will attend regular meetings focused on designing or improving a new or current program, service, policy or process.
Review materials and/or provide feedback outside of meeting times
Work closely with different clinical and non-clinical staff
Communicate ideas in a clear and succinct manner
Regular attendance and active participation is expected
Required to sign confidentiality and photo release form
If you are having an emergency, call 911 or go to your nearest emergency room. Please do not utilize this scheduling feature for urgent medical situations.
For your safety please select a MyChart Video Visit on Demand or call our MyCare Advice Line at 844-262-1949 before scheduling if: You currently have a temperature greater than 100.4 degrees Fahrenheit, you are experiencing a new loss of taste and/or sense of smell, in the past 21 days, you have been diagnosed with COVID-19, in the past 14 days, you have had contact with anyone diagnosed with COVID-19. Or, you have experienced two or more of the following symptoms in the last 3 days: fever, chills, drenching sweats, new cough, shortness of breath, body aches, headache, sore throat, runny nose or nasal congestion, or nausea/vomiting/diarrhea.
Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email CommunicationAccess@hfhs.org.