Patient Advisors are patients and their family members or caregivers willing to contribute their own patient/caregiver experience to the conversation. Their main goal is to improve the health care experience for themselves and others.
A patient and family advisor is someone who:
Wants to help improve healthcare for current and future patients
Gives feedback based on his or her own experiences as a patient or family member
Helps us plan changes to continually improve how we provide care to our patients
Volunteers his or her time typically (1-4 hours per month)
What have Patient Advisors accomplished so far?
Since the launch of PERC, Henry Ford has implemented numerous changes with the help of Patient/Family Advisors.
Some of these accomplishments include:
Patient Advisors redesigned and reformatted the Inpatient After Visit Summary to be more patient-friendly and more useful for caregivers.
Patient Advisor input helped HFHS determine their new customer promise of “All For You.”
Patient Advisor input helped changes to be implemented to confusing billing statements.
Patient Advisor input helped with the renovation of the Emergency Room at Henry Ford Wyandotte Hospital (Discussed blue prints, patient flow, and special rooms for grieving families).
The Cancer Center Patient & Family Advisory Council (PFAC), made up of cancer patients, survivors and their caregivers, advised leaders on plans for the new Henry Ford Cancer Institute (HFCI) which opened in early 2021. They have given guidance to the architecture firm on specific building features and cancer support services that are important to patients and caregivers. The HFCI Opening included Patient Advisor Deidra Moody as an honored guest, ringing the liminal bell.
Patient Advisors on the HF Macomb Patient & Family Advisory Council (PFAC) worked closely with the Macomb Tower team to provide input on parking, room set up, quietness, lighting, comfort, family amenities along with will doors all be push button for less infectious encounters.
In what way can I get involved as a Patient Advisor?
In order to make Patient-Centered Research more meaningful to patients and their families, Henry Ford Health System focuses on building and maintaining relationships within the community, starting with each patient. As such, we have created a variety of Patient Advisor roles, and we invite patients, their family members, caregivers, and the community the chance to offer input and feedback on various aspects of the patient experience.
As a Patient Advisor, you can participate in improving patient care policies, processes, communication materials, quality improvement activities, and safety efforts. And as a result, your feedback will have a direct impact on other’s patient experiences, and ultimately healthcare.
Based on your area of interest and/or expertise, we have the following opportunities and the related expectations:
Serve as a Patient Advisor representative on a hospital council or committee. You will be considered a valued member of the group and will attend regular meetings focused on designing or improving a new or current program, service, policy or process.
Review materials and/or provide feedback outside of meeting times
Work closely with different clinical and non-clinical staff
Communicate ideas in a clear and succinct manner
Regular attendance and active participation is expected
Required to sign confidentiality and photo release form
Henry Ford Health System is committed to ensuring our Deaf or hard-of-hearing patients and visitors have equal access to all services. We provide the appropriate auxiliary aids and services, including qualified sign language interpreters, TTYs and other assistive listening devices, at no cost. To request assistance, call 313-916-1896 or email [email protected].