Nondiscrimination, Language Assistance, and Auxiliary Aids

Henry Ford Health complies with all applicable civil rights laws, including Section 1557 of the Affordable Care Act, and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)), age, or disability in its health programs and activities.

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American Sign Language (ASL) and Accessibility Services

Henry Ford Health provides individuals with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

• Qualified sign language interpreters; and
• Written information in other formats.

Language Assistance

Henry Ford Health provides free language assistance services to people whose primary language is not English, such as:

• Qualified interpreters; and
• Information written in other languages.

Access Information

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services:

• Contact a member of your healthcare team.
• If you need further assistance, please contact the Patient Advocate Office at (313) 916-1602.

Contact and Grievance Procedure

If you believe that Henry Ford Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you may file a grievance with:

Section 1557 Coordinator
(313) 916-1602
Online: https://www.henryford.com/about/contact/form

Office for Civil Rights Complaint Information

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. This can be done electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave. SW, Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 | 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html